Building Profitable Customer Conversations for Better CX

Kaspar Roos, Founder and CEO, Aspire CCS

Businesses across the world are confronted with changing consumers, rising inflation, labor shortages and worsening economic conditions. Investing in better CX has been a viable strategy in previous downturns, and recent surveys suggest interest in digital transformation and CX remains at an all-time high. In his keynote, Aspire’s Founder & CEO Kaspar Roos will explain how businesses can build profitable customer conversations by focusing on building digital culture, empowering employees, and modernizing their communication and experience technology. He will also share some tips & best practice from Aspire’s consultancy practice on where enterprises can start or make quick wins.