IXM and Insurance
Insurers are expected to deliver superior experiences at every touchpoint throughout the policy and claims lifecycles, and organizations must adapt to meet the needs of policyholders and prospects when collecting information for new business, renewals, policy changes, and claims.
Traditional paper-based or PDF processes have led to inefficiencies, frustrated employees, and low policyholder satisfaction. An Interaction Experience Management (IXM) solution - like SmartIQ™ - addresses the challenges by securely managing complex data-driven processes, ensuring compliance and making interactions easier for customers, agents, and employees.
Aspire’s Senior Research Analyst, Will Morgan, explains in this video how this technology improves the accuracy of the information submitted during customer interactions, lowers call center costs, streamlines communication, boosts productivity and mitigates regulatory risks, helping insurers maintain a competitive edge.