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An Exciting New Chapter in Next-Generation CCM

By James Brown, CEO of Smart Communications

On July 18, we announced our acquisition of global digital transformation software company, Intelledox. We are thrilled about this exciting new chapter as the combination of our companies is a game-changer, resulting in the industry’s only cloud-based, next-generation customer communications management platform. We truly are SMARTer together, and enterprises that want to intelligently transform the conversations they have with customers in today’s increasingly digital world will reap the benefits.

To be successful today, companies must deliver personalized, relevant and interactive communications – all at tremendous scale. Ensuring the best possible customer experience means these communications must be consistent and meaningful throughout the entire customer lifecycle—from acquisition to servicing, and every interaction in between. By joining forces with Intelledox, we will redefine customer engagement, allowing enterprises to deliver best-in-class, two-way customer conversations throughout the entire customer journey while improving internal efficiency and creating ROI that is unmatched in our industry.

If you are not already familiar with Intelledox, its cloud platform connects to any system of record and provides next-generation forms, built-in workflow, and on-demand customer communications. It is designed to digitally transform traditional forms-based processes into intelligent, conversational user experiences that streamline internal systems, manage risk and reduce demand for support services and, as a result, deliver more customers ready to transact. The company has enabled hundreds of enterprise and government organizations and more than 22 million users globally to rapidly transform paper or PDF-based processes into intelligent, data-driven customer experiences.

We couldn’t be more excited to welcome them to the Smart Communications family and look forward to sharing more details in the coming weeks and months about what this means for our current customers and what it could mean for any enterprise who wants to take its customer communications programs to the highest level possible.

In the meantime, we invite you to watch this video to learn even more!