Adjusting claims in today’s digital world can be challenging even for the most seasoned claims adjusters. As claims become more complex in severity and frequency, as consumers expectations continue to rise, many Insurers are struggling to keep pace. Claims Adjusters are under intense pressure to deliver hyper-personalized, relevant two-way conversations to improve the customer experience while also balancing regulatory and service level requirements. Orchestration of these communications across all involved parties is critical to:
- Deliver omnichannel conversations
- Engage claimants in real-time interactions
- Optimize the customer experience
- The most successful claim adjusters do not talk at their customers – they start a conversation.
Join this webinar to learn how leading insurers are leveraging digital innovation with The Conversation Cloud™ to do just that.