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INNOVATE North America 2022: 5 Trends Transforming the Customer Experience

Hitesh Bhindi, VP Global Professional Services, Smart Communications

Customer expectations are changing faster than ever, there are an increasing number of communication channels and there is more pressure from C-suites to accelerate digital transformation efforts. On top of this, more than 80% of consumers have revealed that communications are important to their overall experience with a brand.

While all of this can feel like a tall order for enterprises, we are no longer limited in how we can tackle this changing landscape head-on. Join this session to explore these topics in more detail, while also uncovering key findings from Smart Communications’ annual Benchmark report. Attendees will walk away understanding the key customer experience trends and how enterprises can make the investments and adopt processes that will launch them on a path to creating meaningful, impactful and long-term customer success.