2025 Benchmark Report: Customer Experience in Insurance
From AI to communications to data intake, see what policyholders want in 2025 and how insurers can meet digital expectations in this new benchmark report.
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Platform
The Conversation CloudTM
The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.
Explore the PlatformKey CapabilitiesCollect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
Deliver SMARTER Conversations in the Cloud
Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
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Products
ProductsLearn more about our core products
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SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.SmartCOMMConfront communications obstacles with pure-SaaS CCM Software -
SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.SmartIQDesigned to tackle your most pressing forms-related issues -
SmartHUB modernizes high-volume archiving with centralized, cloud-native storage and retrieval that enables secure access at scale. -
SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
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Industries
IndustriesMaking customer conversations SMARTER when it matters most
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Financial ServicesEngage in faster, frictionless financial Interactions.
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InsuranceEnable secure, scalable, business-driven policyholder engagement.
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Healthcare PayerTransform the healthcare experience with digital and interactive conversations.
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Partners
PartnersIntegrate seamlessly with the best in the industry
Deliver SMARTER Conversations via Our SmartPARTNER Network
We work with best-in-class technology and consulting companies to offer integrated solutions that complement our family of products.
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Resources
ResourcesExpert advice and tips to make your conversations SMARTER
2025 Customer Experience Benchmark Report
Explore hundreds of 2025 CX data points across insurance, financial services and healthcare industries.
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About Us
About UsLearn more about our company, our leadership and how were growing the team!