Report Ranks Healthcare Customer Experience Platform Vendors
Forrester ranks the healthcare customer experience platform vendors which improve healthcare member engagement and patient engagement.
Read Article
-
-
McKinsey Offers Advice on Upcoming Changes to CMS Star Ratings
McKinsey & Co. on changes to CMS Star Ratings: How the shift toward health outcomes and member experience will factor into the scores.
Read Article
-
Client Success Stories: Smarter Conversations for Healthcare Organizations
Learn more about how these 4 healthcare organizations enhanced customer experience by utilizing SmartCOMM and SmartIQ to create better conversations.
Read Resource
-
What Is Interaction Experience Management (IXM) for Healthcare?
Discover what Interaction Experience Management (IXM) is and how it transforms customer engagement for healthcare organizations.
Read Article
-
Elevate Your Member Experience: Key Insights from the 2024 Global Healthcare Benchmark Report
Read the blog to learn what healthcare payers like you can do to elevate the member experience in line with these key insights from our 2024 Global Benchmark Report.
Read Article
-
The Critical Role of Communication in Patient Outcomes: 2024 Benchmark Research Insights
Read the blog to learn more about how customer communications impact patient outcomes for providers, based on insights from our 2024 Benchmark report.
Read Article
-
Master Medicare Enrollment: 5 Steps to Efficient Healthcare Customer Communications
Discover how Smart Communications can help you to take annual enrollment communications like the ANOC and EOC from CMS to success.
Read Article
-
Improving Patient Engagement: How the Conversation Cloud™ Leads the Way
Discover how Smart Communications can help you improve patient engagement and streamline patient forms and communications.
Read Article
-
Report Defines Market for Healthcare Customer Experience Platforms
Learn more about the Forrester Report: The Customer Experience Platforms For Healthcare Landscape, Q2 2024 and what it means for health payers and providers.
Read Article
-
Reduce the Volume of Calls, Appeals, and Grievances by Improving EOBs and Forms
Read the blog to discover how health payers can reduce the volume of calls, appeals, and grievances by improving the forms process and EOBs.
Read Article
-
Enhancing Healthcare Outcomes with Health Risk Assessments
Learn how to increase your health risk assessment completion rates with a cloud-based approach to forms.
Read Article
-
Revolutionizing Medicare Member Onboarding: A Strategic Guide for Enhanced CX and Profitability
Learn how to leverage SmartCOMM to manage the creation and CMS approvals of materials like Annual Notice of Change, Evidence of Coverage, and Summary of Benefits.
Read Article
-
How to Improve Patient Communications and Experiences: Applying Lessons from the Past to Achieve Future Success
Read the blog for insights on how healthcare organizations like yours are digitizing patient communications to keep pace with the future of patient experience.
Read Article
-
How to Improve Patient Experience with Forms
Read the blog to discover how health organizations can use digital forms to improve the patient experience and increase operational efficiency.
Read Article
-
What the CMS Prior Authorization Rule Means for Healthcare Payers
Read the blog to learn what the CMS prior authorization rule means for healthcare payers like you and how Smart Communications can help you prepare.
Read Article
-
Unpacking Forrester's 5 CX Predictions for 2024 and Their Implications for Healthcare Payers
Discover the 5 CX predictions for 2024, according to a report by Forrester, and how healthcare payers can prepare for the upcoming changes.
Read Article
-
Revolutionizing Medicare Member Engagement: A Guide to Seamless Advantage Enrollment
Read the blog to learn more about how healthcare payers like you have revolutionized their Medicare member engagement process.
Read Article
