The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.
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Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
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Explore 200+ CX statistics across Healthcare, Insurance, and Financial Services Industries.
Discover how SmartCOMM revolutionizes health insurance document automation and enhances policyholder communications through streamlined, compliant, and personalized member interactions.
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Discover how customer communication management (CCM) solutions like SmartCOMM use AI to generate healthcare communications in plain language.
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Learn more about how new and pending regulations are driving healthcare providers and health insurers to act.
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This IDC Perspective discusses how payers should consider an enterprise approach to achieve mandated accessibility and prior auth regulations.
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Discover how Interaction Experience Management (IXM) solutions like SmartIQ can enhance the digital experience for patients applying for financial assistance.
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Forrester ranks the healthcare customer experience platform vendors which improve healthcare member engagement and patient engagement.
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McKinsey & Co. on changes to CMS Star Ratings: How the shift toward health outcomes and member experience will factor into the scores.
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Learn more about how these 4 healthcare organizations enhanced customer experience by utilizing SmartCOMM and SmartIQ to create better conversations.
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Discover what Interaction Experience Management (IXM) is and how it transforms customer engagement for healthcare organizations.
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Read the blog to learn what healthcare payers like you can do to elevate the member experience in line with these key insights from our 2024 Global Benchmark Report.
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Read the blog to learn more about how customer communications impact patient outcomes for providers, based on insights from our 2024 Benchmark report.
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Discover how Smart Communications can help you to take annual enrollment communications like the ANOC and EOC from CMS to success.
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Discover how Smart Communications can help you improve patient engagement and streamline patient forms and communications.
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Learn more about the Forrester Report: The Customer Experience Platforms For Healthcare Landscape, Q2 2024 and what it means for health payers and providers.
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Read the blog to discover how health payers can reduce the volume of calls, appeals, and grievances by improving the forms process and EOBs.
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Learn how to increase your health risk assessment completion rates with a cloud-based approach to forms.
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Learn how to leverage SmartCOMM to manage the creation and CMS approvals of materials like Annual Notice of Change, Evidence of Coverage, and Summary of Benefits.
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Read the blog for insights on how healthcare organizations like yours are digitizing patient communications to keep pace with the future of patient experience.
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Read the blog to discover how health organizations can use digital forms to improve the patient experience and increase operational efficiency.
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Read the blog to learn what the CMS prior authorization rule means for healthcare payers like you and how Smart Communications can help you prepare.
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