Heidi Johnson

As Chief Product and Technology Officer, Heidi Johnson leads product, engineering, SaaS operations, and technology at Smart Communications, guiding the evolution of the Conversation Cloud™ and advancing the company’s platform, AI, and innovation strategy for regulated enterprises. Prior to joining Smart Communications, Heidi spent more than 20 years building and scaling end-user SaaS products and the technical platforms that power them. She has held senior leadership roles at Bloomberg, IHS Markit, Komodo Health, and Carta, where she led teams at the intersection of customer experience, cloud platforms, data, and AI in highly regulated environments. Heidi has also served as Chief Product Officer in Residence at Products That Count, providing expert insight to global product leaders, and is a mentor with MIT Sandbox, supporting the next generation of technology entrepreneurs.