Hyper-personalization in Claims: Streamlining Processes to Build Loyalty and Trust

95% of senior insurance executives surveyed agreed the point of claim is where insurers have the greatest opportunity to win loyalty, but also the greatest risk of losing it.

This infographic, produced by Insurance Innovators in partnership with Smart Communications and Salesforce, finds an industry keen to build trust and loyalty, while reducing the ‘hassle factor’ and time to settlement for customers. Our respondents envision a future in which hyper-personalization can help unlock new opportunities to improve customer satisfaction and retention.

Download this infographic now to find out how insurers can make the claims process a selling point rather than a pain point, when it comes to customer experience.