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About the eBook

A CCM Migration Roadmap

For many businesses, legacy CCM software systems create roadblocks and prevent agility, making it difficult to meet customers’ growing expectations for interactive, omnichannel experiences.

However, cloud-based CCM software solutions allow enterprises to deliver more engaging, end-to-end customer interactions. Migrating from legacy CCM systems to the cloud is a significant investment and can often feel daunting, especially given how critical certain communications are. But, with careful planning and the right resources, the benefits of migrating to a cloud-based CCM software solution will always outweigh the costs.

This eBook explores how large enterprises can more efficiently and effectively navigate the CCM migration process and specifically highlights:
• Business drivers that lead to CCM migration
• Benefits of a cloud-based CCM software solution
• How technology helps to alleviate typical barriers to migration
• How Smart Communications' solutions can help

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