Multinational Financial Services Corporation
Credit card giant wrangles more than a billion communications without breaking a sweat
Picture this … you’re a major multinational credit card company.
With more than 100 million cards in circulation, business is booming.
But all that business requires you to send more than a billion communications each year, accurately and securely.
You’d like to convert many of these communications from print to digital, but your legacy CCM software isn’t moving fast enough.
So, you turn to Smart Communications.
With an easier-to-use interface, all your business users – including 40,000 customer service reps – can personalize communications right from their desktop, without going to IT. And with one-and-done templating, you can update branding and critical info without taking a weeks-long timeout.
Now you’re doing business in the 21st century.
Those one billion communications are more secure and efficient than they’ve ever been. And now that you’re on more customer-friendly channels, everything’s looking up. That’s what it looks like to scale the conversation.