Multinational Financial Services Corporation

Credit card giant wrangles more than a billion communications without breaking a sweat

Picture this … you’re a major multinational credit card company.

With more than 100 million cards in circulation, business is booming.

But all that business requires you to send more than a billion communications each year, accurately and securely.

You’d like to convert many of these communications from print to digital, but your legacy CCM software isn’t moving fast enough.

So, you turn to Smart Communications.

With an easier-to-use interface, all your business users – including 40,000 customer service reps – can personalize communications right from their desktop, without going to IT. And with one-and-done templating, you can update branding and critical info without taking a weeks-long timeout.

Now you’re doing business in the 21st century.

Those one billion communications are more secure and efficient than they’ve ever been. And now that you’re on more customer-friendly channels, everything’s looking up. That’s what it looks like to scale the conversation.

Enterprise communications without enterprise complexity.

Scale the conversation.

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American Financial Services Corporation

Major American bank slashes complexity, saves $100M

Picture this … you’re one of the largest financial services corporations in the United States.

Every day, you’re rushing to onboard new customers while at the same time sending critical updates to existing ones.

To better compete, you want to improve the customer experience.

But you also need to cut costs. You wonder how you’ll ever reach your customers on new channels, with more personalization, when you’re already dealing with a mess of legacy systems you’ve acquired over the years.

So, you turn to Smart Communications.

We quickly get you up and running on our platform. And, by helping standardize your process and rationalize your templates, we make it possible for you to do more with less.

With fewer complexities to manage, you add $100M to the bottom line while reaching more customers on more channels with more customizations.

You’ve gone from juggling thousands of templates to easily managing just a few hundred. That’s what it looks like to scale the conversation.

Faster trade negotiations?
Good deal.

Scale the conversation.

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A+ Rated Commercial Insurance Provider

Legendary auto insurer accelerates time to market, protects innovator status

Picture this … you’re one of the largest car insurance providers in the UK, with additional presence in Europe and the U.S.

You’re known for being the first to bring important innovations to the industry.

But when customers double, your outdated communications management software fails to keep up.

The time it takes to get new products to market threatens your reputation as an innovator.

So, you turn to Smart Communications.

We help you cater communications to the channels preferred by your customers, relieve the burden on IT, and put more control in the hands of your business users.

Now when the next big idea strikes, you’ll be ready to take it to your customers right away.

That’s what it means to scale the conversation.

The shortest route to the same page.

Scale the conversation.

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Top US Healthcare Provider

Leading US health insurance provider streamlines communication management

Picture this … you’re one of the leading health insurance providers in the US.

Millions of individuals and families rely on you to find the healthcare coverage that’s right for them, even moreso during a time of ever-changing policies, options, and opportunities.

But as your number of patients continues to grow, communicating in a scalable way proves challenging inside your current environment.

You’re using a legacy letter writer server, integrated with a legacy claims system that’s based on basic correspondence capabilities and built-in Microsoft Word capabilities. You’re spending $48 million in printed materials to reach members who prefer to be reached via digital channels.

So, you turn to Smart Communications.

We migrate your system to our cloud-based technology to increase operational efficiency and accuracy and improve customer experience, while reducing manual processes.

Now your template development time reduced from months to days, making it easier for you to get messages to members fast.

Emergency information that used to take days or weeks now takes a couple hours. Most importantly, that $48 million in printed materials? Now you can communicate with customers how they want to be reached instead – which means more than 2.6 million interactive communications being developed every quarter! That’s what it means to scale the conversation.

Legal just added a new sentence to the disclaimer. Shame it appears on six-gazillion communications.

Scale the conversation.

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Global Travel & Tourism Corporation

Beloved travel publication gets smart, saves big

Picture this … you’re a major global travel brand that offers guided tour packages.

Travelers know and love you for your in-depth guides customized to each trip.

But as business grows, creating these publications becomes increasingly costly and labor intensive.

You’re printing 270,000 booklets, managing more than 11,000 files, and wasting an average of 850,000 pages per year.

So, you turn to Smart Communications.

We migrate your system to our technology ahead of schedule. With a new workflow in place, you reduce errors and redundancies, increase quality and consistency, and raise customer satisfaction by offering digital booklets for the first time.

Now your printing costs per passenger are 32% lower, and your paper costs drop by 25% in the first nine months alone.

Revisions that used to require two weeks are now instant – meaning you can get your beloved book into customers’ hands faster. That’s what it means to scale the conversation.

Shrink the workload

Scale the conversation.

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