About the Report

Forrester TEI Study

A new generation of millennial customers, increased workforce mobility and on-going digitalization are transforming the role of customer communications. With customers expecting to be reached on their preferred platform at a time convenient to them, how do you keep up?

This report covers the latest trends and best practices by downloading “The Total Economic Impact™ of the Smart Communications Solution,” an April 2017 commissioned study conducted by Forrester Consulting on behalf of Smart Communications. Discover how a national financial services institution generated a 260% ROI and a total benefit of $16.7M.

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