Explore the Latest Media Coverage About Smart Communications

How Smart Communications Helps Insurers Engage in Smarter Customer Conversations

76% of Executives Say Embedded Lending is Massive Growth Opportunity

How Customer Experience Increases Star Ratings and Membership

New Research from Smart Communications and OneSpan Details Key Trends in Embedded Lending and Customer Experience

New Research from Smart Communications and OneSpan Details Key Trends in Embedded Lending and Customer Experience

Financial Volatility: A Guidebook for Wealth Management CX

Who’s using what in P&C insurance: Smart Communications Expands Integration with Duck Creek

Building the Ideal Health Technology Ecosystem

Smart Communications Expands Integration with Duck Creek to Empower Insurers to Deliver Personalized Customer Experiences

How Digital is Transforming Client Reporting: Three Trends to Watch

How e-signatures and digital forms help level up customer experience

How Banks Can Succeed by Taking an Enterprise Approach to Customer Conversations Management

Interview with James Brown, CEO of Smart Communications

Consumers Dissatisfied with Insurers’ Health Plans, Support Services

Unsatisfactory Digital Experiences are Costing Insurers Members and Money

“They’re Flying Blind”: Insurers Failing Across Key Customer Experience Metrics

Report: Most Health Plans are Struggling to Provide a Coherent Online Experience for Members

2 Years Later: How Customer Service Has Changed

Professional Spotlight: Neil Greathead, Chief Customer Officer, Smart Communications

Smart Communications Positioned as a Leader in IDC MarketScape for Cloud Customer Communications Management

Hyper Personalized Experiences

Why Insurers Should Focus on Hyper-personalized Claims

Goal is to Drive Great Customer Exerience

Smart Communications Hosts INNOVATE 2022: Conversations Without Limits

Hyper-Personalization is Key to Building Claimant Trust

Is the Metaverse the Next Frontier for Banks?

Fifth Third Bank Takes Aim at Mainframe Obstacles

Smart Communications and OneSpan Partner to Expand Value of Customer Conversations

Consumers Embrace Digital Communication – Survey

2022 Predictions for Telehealth and the Digital Front Door

Top 6 Trends Shaping Digital Transformation in 2022

Personalized Communications is Integral to Consumer Trust

Insurer Communication Scores Poorly in Global Consumer Poll

Smart Communications Study Reveals Increasing Role Personalized, Omnichannel Conversations Play in CX

Western Sydney University and Smart Communications: Making Forms Work For You

Smart Communications and Guidewire Surpass 100 Mutual Customers

Smart Communications And Guidewire Surpass 100 Mutual Customers

Experts Say Make Security a Priority

The Aftermath of Hurricane Season

Smart Communications to Showcase the Power of its Partnership with Guidewire at Connections 2021

Smart Communications – The Future of Top-Class Customer Engagement with James Brown

Hurricane Ida Insurance Claims: A Smartphone Can Be Your Secret Weapon

Hurricane Season Demands Personal Insurance Conversations

What’s Key During a Catastrophic Event?

Digital Transformation is Iterative

Handling Claims in the New Age

Three Key Trends Transforming Banking Customer Conversations

Smart Communications Announces The Future Is SMART Agenda For INNOVATE 2021

Smart Communications Completes Information Security Registered Assessors Program (IRAP) Assessment in Australia

Thriving in a New Era of Customer Conversations

DevOps and agile for all: Technology professionals need to lead the way in the post-Covid era ahead

The Health Insurance Marketplace Has Reopened; Now Is The Time To Get Covered

Texas Winter Storm Could Be a Major Cat Loss Event for P&C Insurers

Smart Communications, imiconnect launch two-way messaging

Smart Communications Adds Two-way Messaging and Orchestration Capabilities Using imiconnect

Smart Communications Adds Two-way Messaging with imiconnect

Smart Communications Inks Deal to Buy Assentis Technologies

Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies

Smart Communications Acquires Assentis

Smart Communications, Backed by Accel-KKR, Agreed to Acquire Assentis

AI, Communications, and COVID: Leveraging New Tools to Deliver Smarter Conversations

Smart Communications to Buy CCM Vendor Assentis

Smart Communications Acquires Assentis

Smart Communications Study Spotlights Need for Accelerated Shift to Digital Conversations Due to COVID-19

Smart Communications Study Spotlights Need for Accelerated Shift Digital Conversations Due to COVID-19

Study Spotlights Need for Accelerated Shift to Digital Conversations Due to COVID-19

The 2020 Hurricane Season’s Impact on P&C Insurance Claims

It’s the Journey That Matters: Improving Customer Experience and Loyalty

Handling CAT Claims in a COVID-19 World

This One Thing is Holding You Back from Becoming a Leader

Banks Seek More Fintech Help for PPP’s Next Phase

Re-Imagine Forms to Enable Two-Way Digital Conversations

Smart Communications Launches SmartIQ

A New Normal for Telehealth Requires Reimbursement and Benefit Design

Building a Smarter Customer Experience Amid COVID-19

6 Ways for Marketers to Manage the Impact of Brexit on Global Businesses

2020: The Year of the AI-Powered User Experience