Explore the latest media coverage about Smart Communications.

MultiChannelMerchant

Smart Communications Expands Technology Team with New CIO

January 20, 2023

Destination CRM

A Look Ahead in 2023

January 18, 2023

Fintech Global

Was 2022 a good year for Wealth Tech?

December 20, 2022

Fintech Global

What did 2022 bring for insurance?

December 15, 2022

ZDNet

Low-code is on the rise: Should developers start to worry?

December 15, 2022

FinTech Global

How Smart Communications Helps Insurers Engage in Smarter Customer Conversations

December 13, 2022

CFO

76% of Executives Say Embedded Lending is Massive Growth Opportunity

December 13, 2022

Future Healthcare Today

How Customer Experience Increases Star Ratings and Membership

December 6, 2022

The Cyber Wire

New Research from Smart Communications and OneSpan Details Key Trends in Embedded Lending and Customer Experience

November 16, 2022

MarTech Series

New Research from Smart Communications and OneSpan Details Key Trends in Embedded Lending and Customer Experience

November 16, 2022

WealthDFM

Financial Volatility: A Guidebook for Wealth Management CX

October 28, 2022

PropertyCasualty 360

Who’s using what in P&C insurance: Smart Communications Expands Integration with Duck Creek

September 19, 2022

Forbes

Building the Ideal Health Technology Ecosystem

September 16, 2022

Aspire Research

Smart Communications Expands Integration with Duck Creek to Empower Insurers to Deliver Personalized Customer Experiences

September 16, 2022

Wealthmanagement.com

How Digital is Transforming Client Reporting: Three Trends to Watch

August 17, 2022

Fintech

How e-signatures and digital forms help level up customer experience

August 5, 2022

Finextra

How Banks Can Succeed by Taking an Enterprise Approach to Customer Conversations Management

August 5, 2022

Talking Business Podcast (Australia)

Interview with James Brown, CEO of Smart Communications

August 4, 2022

BenefitsPRO

Consumers Dissatisfied with Insurers’ Health Plans, Support Services

July 13, 2022

Digital CXO

Unsatisfactory Digital Experiences are Costing Insurers Members and Money

July 11, 2022

Medical Marketing and Media

“They’re Flying Blind”: Insurers Failing Across Key Customer Experience Metrics

June 29, 2022

MedCityNews

Report: Most Health Plans are Struggling to Provide a Coherent Online Experience for Members

June 21, 2022

CMSWire

2 Years Later: How Customer Service Has Changed

June 21, 2022

Aspire Research

Professional Spotlight: Neil Greathead, Chief Customer Officer, Smart Communications

June 20, 2022

Document Strategy

Smart Communications Positioned as a Leader in IDC MarketScape for Cloud Customer Communications Management

June 9, 2022

New Normal Podcast

Hyper Personalized Experiences

June 5, 2022

Property Casualty 360

Why Insurers Should Focus on Hyper-personalized Claims

June 2, 2022

Enterprise IT World

Goal is to Drive Great Customer Exerience

May 14, 2022

Document Strategy

Smart Communications Hosts INNOVATE 2022: Conversations Without Limits

April 21, 2022

Property Casualty 360

Hyper-Personalization is Key to Building Claimant Trust

April 21, 2022

FinTech Global

Is the Metaverse the Next Frontier for Banks?

March 11, 2022

Bank Automation News

Fifth Third Bank Takes Aim at Mainframe Obstacles

March 10, 2022

The Cyberwire

Smart Communications and OneSpan Partner to Expand Value of Customer Conversations

February 9, 2022

Risk Info

Consumers Embrace Digital Communication – Survey

January 11, 2022

Healthcare IT Today

2022 Predictions for Telehealth and the Digital Front Door

January 5, 2022

IT Business Edge

Top 6 Trends Shaping Digital Transformation in 2022

December 27, 2021

PropertyCasualty360

Personalized Communications is Integral to Consumer Trust

December 24, 2021

Insurance News (Australia)

Insurer Communication Scores Poorly in Global Consumer Poll

December 13, 2021

Document Strategy

Smart Communications Study Reveals Increasing Role Personalized, Omnichannel Conversations Play in CX

December 7, 2021

New Normal Podcast

Western Sydney University and Smart Communications: Making Forms Work For You

November 1, 2021

Document Strategy

Smart Communications and Guidewire Surpass 100 Mutual Customers

October 27, 2021

AIthority

Smart Communications And Guidewire Surpass 100 Mutual Customers

October 27, 2021

HealthIT Answers

Experts Say Make Security a Priority

October 27, 2021

Insurance Business

The Aftermath of Hurricane Season

October 18, 2021

MarTechSeries

Smart Communications to Showcase the Power of its Partnership with Guidewire at Connections 2021

October 14, 2021

Insurance Broker Podcast

Smart Communications – The Future of Top-Class Customer Engagement with James Brown

October 6, 2021

Money

Hurricane Ida Insurance Claims: A Smartphone Can Be Your Secret Weapon

September 3, 2021

PropertyCasualty360

Hurricane Season Demands Personal Insurance Conversations

August 23, 2021

Insurance Business

What’s Key During a Catastrophic Event?

July 29, 2021

New Normal Podcast

Digital Transformation is Iterative

July 12, 2021

Asia Insurance Review

Handling Claims in the New Age

June 17, 2021

Financial Technology Today

Three Key Trends Transforming Banking Customer Conversations

May 26, 2021

SalesTechStar

Smart Communications Announces The Future Is SMART Agenda For INNOVATE 2021

April 14, 2021

The CyberWire

Smart Communications Completes Information Security Registered Assessors Program (IRAP) Assessment in Australia

March 30, 2021

Document Strategy

Thriving in a New Era of Customer Conversations

March 16, 2021

ZDNet

DevOps and agile for all: Technology professionals need to lead the way in the post-Covid era ahead

February 28, 2021

Forbes

The Health Insurance Marketplace Has Reopened; Now Is The Time To Get Covered

February 22, 2021

Financial Times P&C Specialist

Texas Winter Storm Could Be a Major Cat Loss Event for P&C Insurers

February 22, 2021

Mobile Payments Today

Smart Communications, imiconnect launch two-way messaging

February 3, 2021

Document Strategy

Smart Communications Adds Two-way Messaging and Orchestration Capabilities Using imiconnect

February 2, 2021

Destination CRM

Smart Communications Adds Two-way Messaging with imiconnect

February 2, 2021

KM World

Smart Communications Inks Deal to Buy Assentis Technologies

January 12, 2021

CPA Practice Advisor

Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies

January 11, 2021

CMS Wire

Smart Communications Acquires Assentis

January 8, 2021

Fortune

Smart Communications, Backed by Accel-KKR, Agreed to Acquire Assentis

January 8, 2021

Dataversity

AI, Communications, and COVID: Leveraging New Tools to Deliver Smarter Conversations

January 8, 2021

Document Strategy

Smart Communications to Buy CCM Vendor Assentis

January 7, 2021

Destination CRM

Smart Communications Acquires Assentis

January 7, 2021

Customer Think

Smart Communications Study Spotlights Need for Accelerated Shift to Digital Conversations Due to COVID-19

November 18, 2020

SalesTechStar

Smart Communications Study Spotlights Need for Accelerated Shift Digital Conversations Due to COVID-19

November 18, 2020

CPA Practice Advisor

Study Spotlights Need for Accelerated Shift to Digital Conversations Due to COVID-19

November 17, 2020

PropertyCasualty360

The 2020 Hurricane Season’s Impact on P&C Insurance Claims

October 27, 2020

CMSWire

It’s the Journey That Matters: Improving Customer Experience and Loyalty

August 31, 2020

PropertyCasualty360

Handling CAT Claims in a COVID-19 World

August 31, 2020

Fast Company

This One Thing is Holding You Back from Becoming a Leader

August 7, 2020

American Banker

Banks Seek More Fintech Help for PPP’s Next Phase

July 10, 2020

DOCUMENT Strategy

Re-Imagine Forms to Enable Two-Way Digital Conversations

July 9, 2020

Destination CRM

Smart Communications Launches SmartIQ

June 10, 2020

Healthcare Finance

A New Normal for Telehealth Requires Reimbursement and Benefit Design

May 21, 2020

DOCUMENT Strategy

Building a Smarter Customer Experience Amid COVID-19

May 5, 2020

MarTech Advisor

6 Ways for Marketers to Manage the Impact of Brexit on Global Businesses

March 17, 2020

Datanami

2020: The Year of the AI-Powered User Experience

January 16, 2020

PaymentsSource

PayThink Mobile and Web Onboarding are Two Different Animals

December 5, 2019

PaymentsSource

PayThink Customer Enrollment Wrongly Favors Acquisition Over Customer Experience

November 22, 2019

BizReport

How to Upgrade Your Business Without Annoying Customers

September 27, 2019

PaymentsSource

Apple Card Fortifies the Digital Model, and That’s Trouble for Banks

August 9, 2019

PropertyCasualty360

Get Smart: Why Insurers Need to Rethink Their Communication Strategies

July 22, 2019

DOCUMENT Strategy

Smart Communications Expands Cloud Dominance, Acquires Digital-First Software Provider Intelledox

July 18, 2019

Aragon Research

Smart Communications Buys Intelledox As Workflow And Content Automation Heats Up

July 18, 2019

ARN

Aussie ISV Intelledox Acquired by Global CCM Provider

July 18, 2019

Adotas

Smart Communications Study Uncovers Notable Discrepancy Between Consumers’ Communications Expectations and their Current Experiences

July 10, 2019

Insurance Times

Insurers Failing Customers With Poor Communications

July 1, 2019

EContent

Study Uncovers Discrepancy Between Consumers’ Communications Expectations and their Current Experiences

June 27, 2019

Document Strategy

Even These 3 Regulated Industries Will Embrace Voice Assistants and Chatbots

May 28, 2019

PaymentsSource

PayThink Heavy E-pay Investment Alone Won’t Help Banks Beat Fintechs

May 22, 2019

PaymentsSource

PayThink Banks’ Poor Mobile Pay Experience Opens the Door for Fintechs

Apr. 25, 2019

Fortune

Apple and Goldman Sachs Dive Head-First Into Crowded $175 Billion Credit Card Pool

Apr. 9, 2019

Bloomberg

Apple’s Credit Card Gives Goldman Sachs Rare Customer Role

Apr. 9, 2019

insideBIGDATA

“Above the Trend Line” – Your Industry Rumor Central for 1/14/2019

Jan. 14, 2019

Document Strategy

Customer Communications Management in 2019

Jan. 10, 2019

Martech Advisor

Top MarTech Predictions for 2019: 11 Experts Share Their Vision

Dec. 28, 2018

Enterprise IT World

The Digital Transformation Must Happen Now.

Dec. 28, 2018

CIO Applications

Smart Communications: Meaningful Customer Communications and Smarter Conversations

Dec. 10, 2018

PropertyCasualty360

Scaling Customer Communications for Insurance Providers

Nov. 14, 2018

Inc.

27 Simple Ways Highly Successful People Get Ahead of Everyone Else

Oct. 4, 2018

Document Strategy

Personalized, Relevant Communications with Customers Improve Digital Experience

Sept. 11, 2018

SmartCustomerService

3 Trends Transforming Customer Communications

Sept. 10, 2018

MediaPost

How Critical Are Meaningful Conversations?

Aug. 13, 2018

Inc.

61% Of Americans Will Share Personal Data For Personalized Marketing Communications

Aug. 8, 2018

APAC CIOOutlook

Smart Communications: Disruptive Innovator of CCM Technology

July 30, 2018

Document Strategy

Smart Communications Builds on Momentum, Appoints James Brown as CEO

June 19, 2018

CIO Applications

Top Insurtech Companies 2018:

Smart Communications: Delivering More Meaningful Customer Conversations

April 2018

Insurance Business

Brokers Will Disrupt Themselves

April 6, 2018

eMarketer

UK Digital Banking and Payments

April 4, 2018

The Technology Headlines

Smart Communications: Meet the Future of Customer Communications Management

December 2017

CEO Today

The Secret to Communicating with Millennials

December 21, 2017

Insurance Business UK

Is This the Key to Customer Loyalty?

November 13, 2017

APAC CIO Outlook

The Digital Revolution in CCM: Are We There Yet?

September 1, 2017

SMA Viewpoint

100% Focus On Next-Gen Customer Communications Management

August 16, 2017

Insurance Innovation Reporter

Digitizing Insurance Customer Communications: A Conversation

July 28, 2017

CIOReview

Smart Communications: Spearheading Next Gen Customer Conversations

May 10, 2017

CIOReview

Most Promising Insurance Technology Providers 2017

May 10, 2017

CloudMargin Industry Insight

Industry Insight Series: Word is so last week…Scale the Conversation

May 9, 2017

ISSUU

Why Scaling the Conversation is Key to Maintaining Loyal Customers

April 9, 2017

Insurance Innovation Reporter

Smart Communications Release Shifts Focus from Customer Communication to Conversation

April 5, 2017

Insurance Business Magazine

How is Insurance’s Relationship with the Consumer Changing?

March 30, 2017

Loyalty360

Placing Customer Communications at the Center of Your Brand Loyalty Strategy

February 17, 2017

Global Banking & Finance Review

Why Banks are Looking to the Hybrid Cloud for Their Silver Lining

February 10, 2017

IT Business Edge

Tapping the Real Benefits of the Cloud

February 1, 2017

Insurance Innovation Reporter

Gamification: the Digital Discipline Driving Engagement in Insurance

January 27, 2017

Information Age

Enterprises Set For a Secret Cloud Dividend in 2017

January 4, 2017

Insurance Innovation Reporter

Three Questions to Ask When Modernizing Customer Communications

August 19, 2016

Still waiting for your server to arrive?

Explore the latest media coverage about Smart Communications.

Still waiting for your server to arrive?

Scale the conversation.

Follow us on