Healthcare Customer Software Solutions

Secure, scalable consumer engagement software solutions for payers and providers.

Drive Meaningful Member Engagement, Trust and Loyalty with The Conversation Cloud™

Payers and providers want to differentiate based on member experience. Smart Communications can help you do that by leveraging software integrations and intelligence to digitally transform how you collect healthcare information from and communicate with your members. We can also increase collaboration among your stakeholders and coordinate critical member and patient journeys.

Get in touch with us to improve benefit utilization, claims processing, and health outcomes while increasing your operational efficiency. Together we will digitally transform your one-way multi-channel communications into two-way omnichannel conversations powered by industry-leading software solutions.

Improve the member experience at every stage of the customer lifecycle while also improving your claims processing workflow and operational efficiency.

Accelerate Digital Transformation in Healthcare With Smart Software Solutions

For many health payers and providers, digital transformation efforts are either taking longer than expected or are not achieving the desired results. Whether you seek to streamline enrollment experiences or minimize claims processing issues, our software provides comprehensive, versatile solutions. We have experience with critical customer journeys and use cases that span the entire healthcare customer lifecycle, from acquisition to onboarding to servicing and back again to renewals.

Create Guided Omnichannel Experiences

Your customers want you to show that you know them and to direct them towards desired outcomes. Create seamless, guided omnichannel experience by connecting your website, portal, application, and other touchpoints. We help healthcare organizations just like yours orchestrate journeys, create conversations, eliminate forms, and improve claim processing with our industry-leading Conversation Cloud™ software. They now enjoy higher NPS scores, Forrester CX Index scores, and renewal rates and are more profitable than their peers.

Orchestrate Journeys

Product/Price Discovery
Asking a Question
Making an Appointment

Create Conversations

Notifications & Reminders
Bills and Statements
Correspondence

Eliminate Forms

Prior Authorizations
Consent Forms
Claim-Related Forms

Our Featured Healthcare Industry Customers

Our Featured Partners

"We are no longer sending paperwork and updates out as a one-off. We’ve been able to scale personalization — delivering customized correspondence vs. a one-size-fits-all approach. With the help of Smart Communications, we’ve been better able to enable our team to provide end-to-end solutions for our members..."

Carla Dailey

Sr. Director Business Analysis & Strategy

Blue Shield of California

“Smart Communication has secured its place as the overall leader in the 2021 CCM Leaderboard thanks to its ability to deliver a modern and mature cloud-native customer communications management solution that improves customer experience for enterprises.”

Kaspar Roos

Founder and CEO

Aspire

“While there was a strong need to digitize form and processes, our main requirement and highest priority was around security and privacy. … The ability to fill out paperlessly in their own time, from the comforts of their home not only reduced paperwork time by 89% but reduced a lot of stress in the stressful situation.”

Gordon Cooper

Sr. Product Analyst

Sonic Healthcare

TRANSFORM YOUR MEMBER COMMUNICATIONS

Discover how health plans that leverage cloud-based tools can move quickly, go big without big investment, empower business users, bridge silos and more.

FROM ONBOARDING TO LIFELONG RELATIONSHIPS

Explore how health insurance plans can leverage technology to improve member engagement and retention rates while simultaneously reducing costs.

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DISCOVER THE BENEFITS OF PURE CLOUD

Discover how enterprises can leverage a cloud-based platform to solve their biggest problems and deliver exceptional customer experiences, how to use technology to solve critical business challenges and why integrations and analytics are critical to success.

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EXPERT INSIGHT FROM ASPIRE'S KASPAR ROOS

Join Smart Communications and Kaspar Roos of Aspire for an interactive conversation on practical steps to implementing, measuring and reporting on customer and employee experience initiatives.