As payers expand their investment in digital transformation, there are measurable business benefits to improving the enrollment and onboarding process—not just to meaningfully impact the member and employee experience but also to improve operational efficiency.
But buyer beware: Not all digital transformation initiatives are created equally; some are grand slams while others miss the mark. In this webinar, you will learn how plans have:
- Dramatically improved member, partner, and employee experience
- Increased Net Promoter Score by 10 points in a single year
- Eliminated bad data and shrank error and rework rates up to 80%
- Increased operational efficiency by 50-80%