About the Report
Novarica Market Navigator: Document ECM/CCM System
As many insurers prioritize customer experience (CX) initiatives to meet growth and retention goals, they are evaluating customer communications to provide experiences that meet expectations with consistent messaging and branding. As a result they are looking to Customer Communications Management (CCM) solutions to provide improvements for policies, notifications, and other documents relevant to the customer journey to ensure interactions are timely, accurate, customizable and delivered via multiple channels.
Download this report to learn more about why Novarica named Smart Communications as a Dominant Provider in the industry and how the company’s focus on the cloud, and ability to transform traditional, static processes into digital-first interactive experiences helps insurers have smarter conversations that lead to exceptional experiences.