London and New York –June 1, 2018 – Smart CommunicationsTM, the only independent company focused solely on enterprise customer conversations, today announced it has been named a 2018 Top 25 InsurTech Company by CIO Applications, a technology magazine that provides a knowledge network for CIOs.
The related profile highlighted the company’s unmatched ability to deliver more meaningful customer conversations. Specifically, its SmartCOMMTM and SmartCORRTM solutions help insurers increase efficiency by empowering business users to implement changes quickly and rapidly shift from print to digital communications. This allows enterprises to scale the conversation, and engage in multi-channel, interactive customer conversations that are personally relevant and timely.
“Our solution offers a single template that can manage all languages, jurisdictions, brands and channels, thereby resulting in a 60-90 percent reduction in the number of templates needed to manage the communication process,” said Bob Dunfee, Vice President of Product Marketing for Smart Communications.
Smart Communications goes beyond the boundaries of traditional customer communications management software, with a modern SaaS-based architecture. It helps insurers reduce costs, smooth out editing processes and make global updates faster and easier.
This recognition was preceded by the launch of the company’s Conversation Cloud framework, which is designed to help enterprises easily integrate Smart Communications’ customer communications management tools with other key pieces of their technology ecosystem. This approach helps companies operate more efficiently while also improving conversations by providing a more complete view of each customer.
“We are honored to be included among this prestigious list and agree that we are changing the game for today’s customer-focused insurers,” Dunfee added.