Smart Communications Named a Hot Company in Customer Experience by Document Strategy
London and New York – Sept. 26 2018 – Smart Communications™, the leading cloud-based platform for enterprise customer communications, today announced it has been included among Document Strategy’s 2018-2019 Hot Companies in Customer Experience (CX). The list showcases the leading solution providers in the marketplace focused on customer communications, customer experience, and customer engagement. Delivering a positive customer experience is crucial, with 63 percent of customers likely to switch vendors that do not meet their communications expectations, according to a recent Smart Communications survey.
Smart Communications helps companies dramatically improve their customers’ experience by allowing them to engage their customers in highly personalized, relevant and interactive conversations at tremendous scale. The tools empower them to deliver more meaningful customer communications and help them be more efficient. Additionally, the company’s Conversation Cloud framework uniquely makes this possible by allowing easy integrations with other technologies—bringing together internal silos and providing a more complete view of the customer.
“Helping enterprises improve their customers’ experience by engaging them in more impactful conversations is our number one priority, and we are honored to be included in this important list,” said James Brown, CEO of Smart Communications. “Today’s consumers are more in control than ever and are not afraid to end a relationship with a company that is not communicating with them effectively. This, combined with the continued explosion of channels is driving companies to turn to modern customer communications platforms like ours to help them automate their processes and make their conversations smarter.”
About Smart Communications
Smart Communications™ is the leading cloud-based platform for enterprise customer communications. As the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for Customer Communications Management, more than 350 global brands – many in the world’s most highly regulated industries – rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in London and New York and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM. To learn more, visit smartcommunications.com.