Scaling the Conversation

Insight to Drive More Meaningful Communications

Reimagining the Workers’ Compensation Process for Today’s Digital World

By Thought Leadership

Ruth Fisk, VP Insurance Strategy at Smart Communications

The modern workers’ compensation service model is built around empowerment, person centricity and empathy—and it’s driven by long-overdue digital transformation. Learn how Smart Communications enables the top workers’ compensation insurers to embrace change and engage SMARTER across the entire claims management lifecycle with the Conversation Cloud.

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4 Ways Forms Automation Can Enhance the Healthcare Member Experience

By Thought Leadership

John Zimmerer, VP of Healthcare Marketing at Smart Communications

The healthcare industry continues to remain flexible in order to meet many of the changes we’ve all experienced over the last few years. Now is a great time to start making incremental improvements to the way insurers and payers manage customer communications. By switching from manual, paper-based processes to digital, intuitive conversations, health insurers can create an exceptional healthcare member experience. Read the blog for more on how to start making the shift.

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Modernizing the Workers’ Compensation Claims Process

By Thought Leadership

Ruth Fisk, VP Insurance Strategy at Smart Communications

Technology advances across industries and all kinds of interactions have elevated the expectations for convenience, immediacy and ease for businesses and individuals, alike.  Unfortunately, the typical workers’ compensation claims process is largely manual when it comes to claims communications. The good news? There is an opportunity for insurance companies to improve efficiencies and return-to-work results by adopting a more digital-first approach.

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