Scaling the Conversation

Insight to Drive More Meaningful Communications

How Banks Are Transforming CX in a Volatile Credit Market With Digital Lending Technology

By Thought Leadership

Karen Oakland, VP of Financial Services Marketing at Smart Communications

This post highlights how digital lending technology can help banks transform customer experience regardless of market shifts, credit volatility and inflation from the war in Ukraine. Plus, what’s in the future for lending and how to prepare for the uncertain times ahead.

Read More

The New Rules of Digital Loan Origination: Fast, Easy and Scalable

By Thought Leadership

Karen Oakland, VP of Financial Services Marketing at Smart Communications

This post highlights the benefits of digital loan origination, such as faster, easier and more scalable processes. The Bancorp, a Smart Communications customer, also provides a “digital lending masterclass,” detailing how they have leveraged SmartIQ to digitize loan origination and are on a path to double market share, quadruple assets and revenue and increase profit tenfold as a result.

Read More

What’s New in Customer Communications Management (CCM)

By Partner Insights, Thought Leadership

Chris Murphy, VP Product Marketing, Smart Communications

As the customer experience becomes an increasingly important strategic priority for enterprises, the requirements and capabilities that business leaders are seeking in their customer communications technology solutions is evolving. Recent analysis from IDC and Aspire reflect these changing market conditions – outlining where the customer communications management landscape is now, and more importantly, where it’s heading. In this post, we dive into our biggest takeaways from these new reports, what enterprises should look for in a CCM solution and why Smart Communications is a CCM leader.

Read More

The shortest route to the same page.

Scale the conversation.

Contact Us