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Smart Communications
  • Platform
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    The Conversation CloudTM

    The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.

    Explore the Platform
    Key Capabilities
    Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
    • Collect icon. Collect icon hover.
      Collect
    • Communicate icon. Communicate icon hover.
      Communicate
    • Collaborate icon. Collaborate icon hover.
      Collaborate
    • Coordinate icon. Coordinate icon hover.
      Coordinate
    • Integration icon. Integration icon hover.
      Integration
    • Intelligent icon. Intelligence icon hover.
      Intelligence
    Product.
    Deliver SMARTER Conversations in the Cloud

    Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.

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  • Products
    Products
    Learn more about our core products.
    • SMARTCOMM
      SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
    • SmartIQ
      SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.
    • SmartDX
      SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
  • Industries
    Industries
    Making customer conversations SMARTER when it matters most
    • FS icon hover. Financial Services icon active.
      Financial Services
      Engage in faster, frictionless financial Interactions.
      Financial Services
      Engage in faster, frictionless financial Interactions.
      • Digital Lending
        Digital lending and credit services solutions
      • Digital Wealth Management
        Wealth and financial asset management solutions
    • Insurance icon. Insurance icon active.
      Insurance
      Enable secure, scalable, business-driven policyholder engagement.
      Insurance
      Enable secure, scalable, business-driven policyholder engagement.
      • Digital P&C Claims
        P&C insurance claims solutions
      • P&C Policy Administration
        Policy Administration Customer Communications
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      Healthcare Payer
      Transform the healthcare experience with digital and interactive conversations.
      Healthcare Payer
      Transform the healthcare experience with digital and interactive conversations.
      • Healthcare Payer Enrollment Solutions
        A pure cloud solution for healthcare enrollment
      • Medicare Star Ratings
        Member-focused solutions to boost Star Ratings
    • Healthcare Provider icon. Healthcare provider icon active.
      Healthcare Provider
      Accelerate omnichannel patient engagement with guided digital journeys.
    • Gov PS. Gov icon active.
      Government
      Transform citizen experience with digital transformation.
    • FinServ_Icon Utilitiy icon active.
      Utility
      Redefine customer experience for energy and utilities customers.
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    Building a Business Case for Change

    How to secure stakeholder buy-in when purchasing enterprise customer communications management (CCM) software

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