The Market's Most Mature SaaS Communications Solution

A leading customer communications management (CCM) solution, SmartCOMM empowers enterprises to effortlessly deliver personalized, interactive communications through customers' preferred channels—all at tremendous scale. Tailored for the business user, SmartCOMM streamlines and standardizes work processes, resulting in improved internal efficiency and measurable cost savings.

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How SmartCOMM Benefits Enterprises

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Group 459 (1) Deliver Personalized Communications
Engage customers with tailored and personalized communications that are brand-consistent, relevant, and deliver meaningful value.
Group 459 (1) Scale to Add New Channels
Future-proof your organization by easily adding new communication channels and seamlessly orchestrating conversations across them.
Group 459 (1) Engage Customers on Their Terms
Reach customers via their preferred channels with omnichannel communications designed to optimize their experience.
Group 459 (1) Manage Complexity and Compliance
Improve internal efficiency and decrease IT reliance by consolidating your communications ecosystem to a single cloud-based platform.

Maintain control and streamline updates to regulatory language across your entire communication portfolio from one place. Approval workflows, audit trails, and locked regulatory content blocks ensure full compliance.

Tab 1 - Conceptual image of smartcomm™ ability to deliver personalized customer communications
Deliver Personalized Communications
Tab 1 - Conceptual image of smartcomm™ ability to deliver personalized customer communications
Engage customers with tailored and personalized communications that are brand-consistent, relevant, and deliver meaningful value.
Scale to Add New Channels
Engage Customers on Their Terms
Manage Complexity and Compliance

The Many Ways to Harness the Power of SmartCOMM

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Claims Management
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Agreements and Contracts
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Terms and Conditions, NDAs
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Ad-hoc Letters and Correspondence
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New Customer/Member Onboarding
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Account Opening and Welcome Kits
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Policy Administration
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Notices and Renewals
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Change of Beneficiaries
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Statements and Bills
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Insurance ID Cards
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Privacy Disclosures

Built to Address Your Critical Business Challenges

SmartCOMM helps to address some of the key challenges that businesses are facing – from improving engagement, reducing costs, and mitigating risk. Find out how:

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Consolidate your CCM Solutions

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Simplify Migration

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Promote Digital Adoption

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Why Choose SmartCOMM?

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Essential Guides, Whitepapers and more Helpful Resources About SmartCOMM

GUIDE

The Ultimate Guide to CCM Software & Strategic Solutions

If you’re searching for customer communications management (CCM) software – this guide is for you! Learn about CCM software, explore why a cloud-based CCM solution positions you for success, find questions you should ask when choosing a CCM vendor and much more.

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Cloud-Native Technology You Can Rely On

SmartCOMM has been architected as a cloud-native solution and brings some of the most cutting-edge technology to the CCM market. This technology infrastructure helps us to provide the most reliable, scalable, resilient and extensible solution to the world’s largest enterprises.

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Full documented API Suite

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Elastic scalability

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Multi-tenant SaaS architecture

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Pre-built integrations

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Single Sign-On

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Continuous delivery and innovation

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Blue Green Deployment Upgrades

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Active – Active Disaster Recovery

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SmartCOMM Easily Connects to the Most Trusted Technologies

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"Our overall experience with SmartCOMM has been highly positive. It has helped us achieve our digital transformation goals, streamline our processes and enhance our customer experience. SmartCOMM has quickly & seamlessly integrated with Salesforce Industries for Insurance, significantly streamlining and automating our document generation process and enabling a smooth, touchless customer journey."

– Chief Strategy Officer, Mid-Size Insurance Company
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Frequently Asked Questions

What is SmartCOMM CCM, and how does it differ from a CRM?
What are some common business applications?
What channels does SmartCOMM support?
How secure is SmartCOMM?
Where can I get SmartCOMM pricing information?
What kind of organizations typically purchase SmartCOMM?
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