Ready to turbo-charge the investments your organization has made in customer interaction tools? You’ve come to the right place. The Conversation CloudTM makes it easy for your Marketing, Customer Service, and Operations teams to take full advantage of your data infrastructure from a single unified framework. Don’t let your data get trapped in isolated silos – instead, use the cloud to increase internal efficiencies and scale personalized interactions.
Conversations begin with customer events that are triggered by any of your business systems. For example: a customer’s policy comes up for renewal, a monthly statement is available online, or an installation is ready to be scheduled.
Our Conversation HistoryTM repository integrates with your existing business systems and data to provide deep insights into your customers, helping you to better personalize your conversations.
Smart Communications then creates the communications using personalized content from the enrichment process. This can be in any format — whether that’s print, email, SMS, chatbot, voice assistant…the sky’s the limit!
Conversation HistoryTM tracks all outbound conversations produced by SmartCOMMTM and stores any data you choose. The results? You’ll always know the status and history of your outbound communications.
Smart Communications provides an API that makes it easy for third party systems to update the Conversation HistoryTM, ensuring you always have a full picture of your prior communications.
All Conversation HistoryTM updates can be used to find trends to improve the next conversation cycle.