Partner Spotlight

Guidewire delivers the software that Property/Casualty (P/C) insurers need to adapt and succeed in a time of rapid industry change. This software leader combines three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. Guidewire serves 260 insurers around the world and together Guidewire and Smart Communications have more than 65 joint customers. Smart Communications is embedded into Guidewire products and incorporated into Guidewire’s development cycle. The embedded Smart Communications elements are pre-certified. Smart Communications is the only CCM solution that can make this claim.

Together, our products enable insurers to:

  • Increase productivity due to a single, integrated policy, claims and billing environment leveraging automation and workflow capabilities;
  • Better engage customers through highly personalized omni-channel print and digital communications;
  • Provide more first call resolution opportunities;
  • Improve the overall claims experience for agents and policyholders;
  • Better respond to high volume events including CATS; and
  • Utilize more effective metrics and key performance dashboards.

To learn more about our integration with Guidewire, contact