Marketplace / SmartSTART | SmartCOMM

SmartSTART | SmartCOMM

SmartSTART for SmartCOMM is a Professional Services offering to provide a best practice framework model to implement SmartCOMM

  • Training
  • Financial Services
  • Healthcare
  • Insurance
  • SmartCOMM™



Professional Services SOW


The SmartSTART for SmartCOMM Professional Servies offering is ideal for new customers to SmartCOMM to help to successfully implement our solution and provide a best-practices framework model to implement SmartCOMM. On average, your SmartSTART is completed in just 6-8 weeks at which point you can expect to have a set of best practices and production-ready template(s) to launch your solution.


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Project plan/Work breakdown structure
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Solution Requirement Specification (SRS)
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Solution Design Specification (SDS)
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Configured SmartCOMM tenancy
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Repeatable guide for easy template authoring
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Developed, installed, and fully tested application subset (documents) following best practices model
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Working use case in live end-to-end deployment
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Ongoing Integration / Implementation support if required
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Smart Communications enterprise best practice model for continued success

Use Cases

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SmartSTART’s are ideal for new implementations, ongoing project optimization, or legacy CCM consolidations.  

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM™, forms transformation capabilities made possible by SmartIQ™ and the trade documentation expertise of SmartDX™. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the fina