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Marketplace / SmartCOMM for Pega

SmartCOMM for Pega

Easily connect Pega applications to Smart Communications to create, manage and deliver personalized customer communications

  • Accelerators
  • Automation
  • Core System
  • Financial Services
  • Healthcare
  • Insurance
  • SmartCOMM™

Resources:

Pega Website Pega Marketplace | SmartCOMM Listing Accelerator Package (Customer Community Access Required)

Prerequisites:

SmartCOMM

Pega License v8.6 (or later)

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SmartCOMM Pega Accelerator | Previewing Draft Communications from within Pega Platform

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SmartCOMM for Pega | Editing Interactive Communication within Pega Platform

Overview

The integration between SmartCOMM and Pegasystems allows joint customers to combine SmartCOMM’s customer communications capabilities with Pega’s case management, workflow, and tracking capabilities. This includes leveraging compliant template tools to create documents including quotes, contracts, proposals, statements, invoices and service communications for more efficient processes that maintain the highest levels of accuracy and compliance for highly regulated industries.

Features

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Empowers Pega users to select from brand-compliant customer communication templates to generate communications on-demand without the need for user interaction and directly from within the Pega interface
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Integrated Draft Editor within the Pega user interface to allow for business users to interact and further personalize curated communications
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Pega-approved application, available directly from the Pega Marketplace
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Business user control over content and communications for the people who drive your communications strategy
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Accelerators for SmartCOMM require customers to download, configure and comprehensively test the accelerator code against their specific environment configurations. For additional assistance, please contact our Professional Services team

Use Cases

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Grant case workers seamless access to a library of approved personalized communications to generate as part of customer service interactions
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Improve agility by allowing the business to shorten the time to develop new products and their associated communications
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More easily meet compliance standards with audit, tracking, and management to ensure communications meet local, national and industry regulations
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Cost-savings from reduced IT infrastructure needed to support your CCM operations

About Pegasystems

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow.