Request a Demo Locations

Solutions

SmartCOMM

Create and deliver personalized, compliant customer communications at scale.

SmartIQ

Turn static forms into guided, conversational digital experiences.

SmartHUB

Archive and retrieve communications securely with cloud-native speed.

SmartPath

Orchestrate real-time, compliant interactions across every channel.

SmartDX

Simplify and standardize trade and relationship documentation workflows.

Industries

Insurance

Transform insurance experience with digital transformation.

Financial Services

Engage in faster, frictionless financial interactions

Healthcare Payers

Transform the healthcare experience with digital and interactive conversations.

Healthcare Providers

Create and deliver personalized, compliant customer communications at scale.

Government

Transform citizen experience with digital transformation.

Utility

Transform utility experience with digital transformation.

Resources

Resource Center

Browse popular market research, articles, videos, written guides and more in one convenient location.

Customer Resources

Access everything you need to support, manage, and maximize your Smart Communications solutions.

Events

Explore upcoming events, webinars, and customer experiences shaping the future of customer conversations.

News

Get the latest updates on Smart Communications, including product news, and industry recognition.

Company

About us

Learn more about our company, our leadership and how were growing the team!

Partners

Integrate seamlessly with the best in the industry.

Analysts

Access analyst research, market reports, and industry recognitions featuring Smart Communications.

Marketplace / SmartCOMM for Pega

SmartCOMM for Pega

Easily connect Pega applications to Smart Communications to create, manage and deliver personalized customer communications

  • Accelerators
  • Automation
  • Core System
  • Financial Services
  • Healthcare
  • Insurance
  • SmartCOMM™

Resources:

Pega Website Pega Marketplace | SmartCOMM Listing Accelerator Package (Customer Community Access Required)

Prerequisites:

SmartCOMM

Pega License v8.6 (or later)

OPEN IMAGE

SmartCOMM Pega Accelerator | Previewing Draft Communications from within Pega Platform

OPEN IMAGE

SmartCOMM for Pega | Editing Interactive Communication within Pega Platform

Overview

The integration between SmartCOMM and Pegasystems allows joint customers to combine SmartCOMM’s customer communications capabilities with Pega’s case management, workflow, and tracking capabilities. This includes leveraging compliant template tools to create documents including quotes, contracts, proposals, statements, invoices and service communications for more efficient processes that maintain the highest levels of accuracy and compliance for highly regulated industries.

Features

blue check
Empowers Pega users to select from brand-compliant customer communication templates to generate communications on-demand without the need for user interaction and directly from within the Pega interface
blue check
Integrated Draft Editor within the Pega user interface to allow for business users to interact and further personalize curated communications
blue check
Pega-approved application, available directly from the Pega Marketplace
blue check
Business user control over content and communications for the people who drive your communications strategy
blue check
Accelerators for SmartCOMM require customers to download, configure and comprehensively test the accelerator code against their specific environment configurations. For additional assistance, please contact our Professional Services team

Use Cases

blue check
Grant case workers seamless access to a library of approved personalized communications to generate as part of customer service interactions
blue check
Improve agility by allowing the business to shorten the time to develop new products and their associated communications
blue check
More easily meet compliance standards with audit, tracking, and management to ensure communications meet local, national and industry regulations
blue check
Cost-savings from reduced IT infrastructure needed to support your CCM operations

About Pegasystems

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow.