Request a Demo Locations

Solutions

SmartCOMM

Create and deliver personalized, compliant customer communications at scale.

SmartIQ

Turn static forms into guided, conversational digital experiences.

SmartHUB

Archive and retrieve communications securely with cloud-native speed.

SmartPath

Orchestrate real-time, compliant interactions across every channel.

SmartDX

Simplify and standardize trade and relationship documentation workflows.

Industries

Insurance

Transform insurance experience with digital transformation.

Financial Services

Engage in faster, frictionless financial interactions

Healthcare Payers

Transform the healthcare experience with digital and interactive conversations.

Healthcare Providers

Create and deliver personalized, compliant customer communications at scale.

Government

Transform citizen experience with digital transformation.

Utility

Transform utility experience with digital transformation.

Resources

Resource Center

Browse popular market research, articles, videos, written guides and more in one convenient location.

Customer Resources

Access everything you need to support, manage, and maximize your Smart Communications solutions.

Events

Explore upcoming events, webinars, and customer experiences shaping the future of customer conversations.

News

Get the latest updates on Smart Communications, including product news, and industry recognition.

Company

About us

Learn more about our company, our leadership and how were growing the team!

Partners

Integrate seamlessly with the best in the industry.

Analysts

Access analyst research, market reports, and industry recognitions featuring Smart Communications.

Marketplace / Duck Creek Claims

Duck Creek Claims

SmartCOMM accelerator for Duck Creek Claims offers an integrated, efficient experience for claims correspondence and communications

  • Accelerators
  • Core System
  • Insurance
  • SmartCOMM™

Resources:

SmartCOMM Duck Creek Solution Brief SmartCOMM listing on Duck Creek Partner Portal Duck Creek Partner Page Smart Communications and Duck Creek Press Release

Prerequisites:

SmartCOMM

Duck Creek Claims v11

OPEN IMAGE

SmartCOMM Duck Creek Claims Overview

Overview

Smart Communications’ software solutions help global insurers implement a digital-first strategy to optimize the customer’s end-to-end journey and provide SMARTER ways of engagement. The Duck Creek Suite includes low-code, best-in-class P&C SaaS solutions built for faster innovation. The SmartCOMM accelerator works with Duck Creek Claims to help insurance companies create, manage, and deliver personalized, interactive communications via policyholders’ preferred channels.

Designed for the business user, SmartCOMM for Duck Creek supports a digital-first customer experience strategy helping to simplify and standardize processes in a pure cloud offering – enabling Insurers to take advantage of agility, quick innovation, and elastic scalability.

Features

blue check
Your claims handlers use SmartCOMM directly from within their Duck Creek environment to create targeted and flexible interactive communications for claimants, using free text or preapproved text, branding, and content
blue check
Directly from the comfort of the Duck Creek interface, claims handlers increase their productivity by being able to quickly and effectively produce consistent, standardized on-demand communications in real time for policyholders
blue check
Within a user-friendly interface, leverage SmartCOMM’s browser-based template authoring for easy access to shared content, style sets, layouts, and shared data.  Duck Creek customers typically eliminate hundreds of old templates because in SmartCOMM’s one template approach, each is built with a multi-channel, multi-brand, multi-jurisdictional and multi-language design, greatly simplifying template maintenance
blue check

Supports on-demand and interactive use cases

blue check

Accelerators for SmartCOMM require customers to download, configure and comprehensively test the accelerator code against their specific environment configurations. For additional assistance, please contact our Professional Services team

blue check
Accelerators can be downloaded from the Duck Creek Content Exchange

Use Cases

blue check
Claims Correspondence, Agent Communications, Customer Service, Interactive Self-Service
blue check
Lines of Business Supported: All Personal Lines, Commercial Lines, and Specialty Lines

About Duck Creek Technologies

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand.