The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.
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Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
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We work with best-in-class technology and consulting companies to offer integrated solutions that complement our family of products.
Explore hundreds of 2025 CX data points across insurance, financial services and healthcare industries.
Customer communications management (CCM) is important because it ensures timely, personalized, and consistent messaging across all customer touchpoints. Effective CCM improves customer experience, builds trust, supports compliance, and reduces manual…
Yes, Smart Communications integrates seamlessly with Salesforce, enabling organizations to turn CRM data into personalized, compliant customer communications across channels.
Customer communications management (CCM) refers to how organizations create, manage, and deliver customer-facing communications—such as statements, letters, emails, and texts—at scale. Leading CCM platforms help ensure messages are consistent, personalized,…
Customer communications management (CCM) focuses on creating and delivering personalized messages to customers across channels. Customer relationship management (CRM) tracks customer data, interactions, and sales activities. CCM uses CRM data…
Customer communications management (CCM) is the technology used by businesses to create, manage, and deliver customer communications across channels. CCM helps ensure messages are consistent, personalized, and timely—improving customer experiences…
