Enhancing Loyalty in Insurance: How Rethinking Experiences and Partnerships Can Change the Game
Discover how insurers can boost loyalty by rethinking customer experiences and leveraging strategic partnerships.
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Nick Smith is Vice President and General Manager of Asia Pacific at Smart Communications, leading the company’s growth strategy and customer engagement across Australia and the broader APAC region. With over two decades of leadership experience in enterprise software and customer experience management, he has held senior roles at Informatica, Pitney Bowes Software, Thunderhead, Citrix Online, and Gartner. Nick is passionate about helping enterprises enhance customer conversations and loyalty through innovative, cloud-first solutions. He holds degrees from Brunel University and an MBA from Melbourne Business School.
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