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Karen Oakland, VP Industry Marketing, Smart Communications In the past 12 months, banks have had to shift customer-facing processes to digital – years ahead of schedule – while also moving staff…
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James Brown, CEO of Smart Communications Smart Communications is thrilled to announce we have acquired Assentis. This is a significant moment for us as a company and for our industry as we work...
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Leigh Segall, CMO of Smart Communications As companies around the world continue to explore new ways to positively influence revenue, differentiate themselves from the competition and enhance...
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Leigh Segall, CMO of Smart Communications In 2020 businesses across the globe faced a host of challenges that that will continue to have an impact for months, if not years, to come. COVID-19...
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Marc Andrews, Vice President, Financial Services and Insurance Industry Market Leader at Pegasystems Business as usual is not going to work for vulnerable customers as we continue to deal with the…
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Nick Umney, Technical Director at Salesforce The challenge for Utility companies is how to truly understand their customers, and their expectations. In this blog, Nick Umney, Technical Director at…
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Neal Keene, Field CTO at Smart Communications The cumbersome process of filling out a form isn’t a good first impression. One way health insurers can boost member engagement is through smart,...
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Neil Greathead, CCO at Smart Communications Having meaningful customer conversations has always been important, especially for insurance companies. But due to COVID-19, more customers are looking...
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Phil Ostberg, Product Manager at Vlocity Developing an omnichannel claims strategy, where policyholders can engage with you in their channel of choice and seamlessly switch between channels, is an...
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Nick Smith, VP Sales & General Manager, APAC at Smart Communications In the digital era, there’s no shortage of data. Most organizations in both the private and public sectors have an abundance of...
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Jo Sweet, HR Director at Smart Communications The remote work revolution has resulted in a learning curve for both businesses and employees. These challenges only become more complex when...
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Brian Damiani, MBA, CHCIO, Founder and CEO, Wendigo Advisors In my nearly twenty years working with health insurance carriers I have seen an amazing number of good things come to pass. From the...
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James Brown, CEO of Smart Communications It was less than one year ago that we announced we had acquired Intelledox. We knew at that time that this decision would allow us to empower our customers...
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Chris Murphy, Senior Director of Product Marketing at Smart Communications Digital transformation is obviously a key priority for nearly all strategic leaders today, but companies have been…
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Neal Keene, Field CTO at Smart Communications Financial services firms, particularly those in wealth management, pride themselves on providing “high-touch” services to clients. Agents and…
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Larry Hogan, Account Executive at Smart Communications So far in 2020, insurers have had to find unique ways to quickly respond and adapt to a unprecedented level of disruption. The good news is,…
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Neal Keene, Field CTO of Smart Communications As CIOs continue to navigate through the numerous issues introduced by the recent COVID-19 crisis, they are also facing a tremendous amount of...
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Chris Murphy, Senior Director of Product Marketing at Smart Communications The impacts of COVID-19 may be with us for quite some time, so companies will continue to deal with a vast amount of…
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Leigh Segall, CMO of Smart Communications As companies begin to navigate toward a new normal and post-pandemic life, they’re also adjusting to what many are referring to as the #NovelEconomy,...
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Neal Keene, Field CTO of Smart Communications It's more important now than ever before for businesses to be equipped with the tools and capabilities needed to be more digital-focused, agile, and…
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