No Time to Waste! The Top CX Trends of 2025 and 2026 Begin with RFPs in 2024
This blog breaks down some of IDC’s FutureScape Predictions for Worldwide Future of Customer Experience in 2024 and what they mean for your organization.
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5 Major Trends Impacting the Financial Services Industry
Karen Oakland, VP Industry Marketing, Smart Communications In the past 12 months, banks have had to shift customer-facing processes to digital – years ahead of schedule – while also moving staff…
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Smart Communications and Assentis Deliver the Future of Customer Conversations Management for Financial Services
James Brown, CEO of Smart Communications Smart Communications is thrilled to announce we have acquired Assentis. This is a significant moment for us as a company and for our industry as we work...
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Year in Review: The Top Trends that Impacted Customer Conversations in 2020
Leigh Segall, CMO of Smart Communications As companies around the world continue to explore new ways to positively influence revenue, differentiate themselves from the competition and enhance...
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The Results Are In, Customer Demands are Changing and Businesses Need to Quickly Adapt
Leigh Segall, CMO of Smart Communications In 2020 businesses across the globe faced a host of challenges that that will continue to have an impact for months, if not years, to come. COVID-19...
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Delivering Excellence for Vulnerable Customers in Banking and Insurance
Marc Andrews, Vice President, Financial Services and Insurance Industry Market Leader at Pegasystems Business as usual is not going to work for vulnerable customers as we continue to deal with the…
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Redefining the Utility Customer Experience
Nick Umney, Technical Director at Salesforce The challenge for Utility companies is how to truly understand their customers, and their expectations. In this blog, Nick Umney, Technical Director at…
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How Digital Onboarding Boosts Member Engagement for Health Insurers
Neal Keene, Field CTO at Smart Communications The cumbersome process of filling out a form isn’t a good first impression. One way health insurers can boost member engagement is through smart,...
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3 Ways Insurers Can Prioritize Technology Investments to Improve CX
Neil Greathead, CCO at Smart Communications Having meaningful customer conversations has always been important, especially for insurance companies. But due to COVID-19, more customers are looking...
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The Human Element in Digital Transformation and More Insights from Our Virtual Roundtable
Phil Ostberg, Product Manager at Vlocity Developing an omnichannel claims strategy, where policyholders can engage with you in their channel of choice and seamlessly switch between channels, is an...
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Situations Change, So Too Must Your Processes
Nick Smith, VP Sales & General Manager, APAC at Smart Communications In the digital era, there’s no shortage of data. Most organizations in both the private and public sectors have an abundance of...
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Engaging and Empowering Employees During this Remote Revolution
Jo Sweet, HR Director at Smart Communications The remote work revolution has resulted in a learning curve for both businesses and employees. These challenges only become more complex when...
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How Re-imagining Communications Can Deepen Member Engagement for Health Insurance Carriers
Brian Damiani, MBA, CHCIO, Founder and CEO, Wendigo Advisors In my nearly twenty years working with health insurance carriers I have seen an amazing number of good things come to pass. From the...
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Having SMARTER Customer Conversations Requires Forms Transformation
James Brown, CEO of Smart Communications It was less than one year ago that we announced we had acquired Intelledox. We knew at that time that this decision would allow us to empower our customers...
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From Legacy to Flexibility: 3 Benefits of a Cloud-based Customer Communications Management Platform
Chris Murphy, Senior Director of Product Marketing at Smart Communications Digital transformation is obviously a key priority for nearly all strategic leaders today, but companies have been…
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How to Deliver “High-Touch” Digital Experiences in Wealth Management
Neal Keene, Field CTO at Smart Communications Financial services firms, particularly those in wealth management, pride themselves on providing “high-touch” services to clients. Agents and…
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How Insurance Companies Can Thrive in the New Normal
Larry Hogan, Account Executive at Smart Communications So far in 2020, insurers have had to find unique ways to quickly respond and adapt to a unprecedented level of disruption. The good news is,…
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Extending Your Investment in eSignature Significantly Increases ROI
Neal Keene, Field CTO of Smart Communications As CIOs continue to navigate through the numerous issues introduced by the recent COVID-19 crisis, they are also facing a tremendous amount of...
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5 Ways SMARTER Conversations Ease the Impact of COVID-19
Chris Murphy, Senior Director of Product Marketing at Smart Communications The impacts of COVID-19 may be with us for quite some time, so companies will continue to deal with a vast amount of…
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Preparing for the #NovelEconomy: Life Beyond COVID-19
Leigh Segall, CMO of Smart Communications As companies begin to navigate toward a new normal and post-pandemic life, they’re also adjusting to what many are referring to as the #NovelEconomy,...
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