The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.
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Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
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We work with best-in-class technology and consulting companies to offer integrated solutions that complement our family of products.
Explore hundreds of 2025 CX data points across insurance, financial services and healthcare industries.
Customer communications management (CCM) focuses on creating and delivering personalized messages to customers across channels. Customer relationship management (CRM) tracks customer data, interactions, and sales activities. CCM uses CRM data to power more relevant, timely communications.
