Supporting Our Customers During COVID-19

These are unprecedented times, but what remains unchanged is our commitment to customer success. As we all try to adapt to the tremendous amount of change that has occurred in nearly all aspects of our lives, we are prepared to help you make any adjustments necessary to ensure you continue to get the most out of your Smart Communications solution. With nearly everyone now working from home, we understand that the way you engage with our platform may have also changed. To help you adjust, our professional services team has assembled several offerings that we are pleased to make available to you for a limited time.

Here are ways we are offering our support as we face these challenging times together:

eLearning Access:

  • Expand your knowledge and expertise from the comfort of your home, with FREE access to our advanced eLearning courses for new customers and existing customers who have not yet taken advantage of this offering. These courses are designed to help you add tremendous business value today and into the future, with topics including Stylesets, Data Capture, Interactive Documents, Overlay Forms, Template Designer, SmartCOMM Draft Editor, SmartCOMM Collaborate, Intelledox Foundation, Intelledox Design, SmartCOMM for Salesforce, and SmartDX

Template Factory:

  • At a time when you must be more focused than ever on the items that matter most, we are offering our Template Factory services for a discounted rate to help you accelerate the production of your document and form templates. Our industry experts will help you identify new template needs, implement best practices and get to market faster. Contact us to learn more about how we can help you scale this need as you manage increased demand with fewer on-hand resources.

One-on-One with an Expert:

  • Connect with one of our professional service consultants for a concierge-style, virtual workshop. Until the end of May we are offering a limited number of FREE 45-minute sessions with an expert who can offer best practice guidance and advice tailored to your specific needs. We’re here to help and hope this will provide you the support you need as you identify the strongest opportunities to stay connected with your customers.

On-Demand Webinars:

  • At your convenience, access short pre-recorded webinars designed to provide tips and techniques to help you get the most out of your Smart Communications solution, get insight into best practices, and get answers to some of the most commonly asked questions. These recordings can easily be accessed within customer communities.

We look forward to spending time with our customers in person again soon, but in the meantime, if we can offer support in one of the virtual ways above, please send us an email to learn more about how we can support you during this difficult time.

In EMEA: Contact_PS_EMEA@smartcommunications.com
In APAC: Contact_PS_APAC@smartcommunications.com
In North America: Contact_PS_NAM@smartcommunications.com