Built for Trust. Ready for What’s Next.

Smart Communications’ customer engagement platform brings together the connected capabilities previously presented under the Conversation Cloud™ name. It helps regulated organizations collect clean, validated customer data, create personalized and compliant communications, orchestrate digital interactions across channels, and securely archive customer records. Through SmartIQ, SmartCOMM, SmartPATH, and SmartHUB, the platform supports more connected customer journeys while maintaining compliance, governance, and operational control.

Each product plays a distinct role in the communication lifecycle:

1) SmartIQ collects clean, validated customer data
2) SmartCOMM composes and personalizes communications
3) SmartPATH orchestrates delivery across channels
4) SmartHUB securely stores and retrieves communications for compliance and insight

Together, they form a continuous feedback loop powering faster, smarter, and more connected customer journeys.

Yes. Our solutions integrate seamlessly with core systems like Salesforce, Guidewire, Duck Creek, OneSpan and more. Our open APIs and pre-built connectors make integration fast and flexible.

Over 700 highly-regulated enterprises such as use at least one or all of the solutions in our portfolio. Industries and use cases include:

1) Insurance (policy underwriting, claims, billing, etc.)
2) Financial Services (client onboarding, servicing, and communications, etc.)
3) Healthcare Payer and Providers (intake/admissions/registration, member communications, billing, EOB, etc.)
4) Government and Public Sector (citizen communications, passport workflows, digital forms, etc.)

The platform includes built-in audit trails, data encryption, and governance controls, and meets standards such as SOC 2, ISO 27001, HIPAA, and GDPR to keep every communication compliant.

You can request a personalized demo to see how the the solutions work together to connect forms, communications, orchestration, and archiving into one seamless experience.