Celent ABCD Vendor Report: Customer Communications Management in Insurance

With technology in the insurance world progressing at an astonishing rate, it can be difficult to stay ahead of the curve. Customers are expecting real-time customer communications on their preferred platform and on their time – if only there was a report that could help you identify the solution that enables you to have real, personalized conversations with your entire customer base.

Download the 2017 Celent ABCD Vendor Report: CCM in Insurance, to see how Smart Communications, winner of the 2017 XCelent Technology Award, stacks up against their competitors in the CCM landscape. This report includes a full profile of the Smart Communications platform compared to 15 other systems that fully met the inclusion criteria described in the Report Methodology Section and ranks those systems by:

  • Advanced technology
  • Breadth of functionality
  • Customer base
  • Depth of customer service