Explore third-party analyst research and awards showcasing our excellence in customer communications, forms automation software, and strategic leadership.
Recognized by Analysts Globally
Featured Analyst
FEATURED ANALYST
QKS
QKS Group is a global analyst and advisory firm that helps you make data-driven decisions with their SPARK Matrix evaluation framework and outcome-focused intelligence.
Learn MoreNamed a Technology Leader and Emerging Innovator in the analysis of the global SPARK Matrix: Enterprise Information Archiving, 2025.
QKS Group states, “Smart Communications is one of the top providers of information archiving solutions, and it is best suited for regulated enterprises, particularly in banking, insurance, and healthcare that generate high volumes of structured, templated customer communications such as policy documents, statements, and regulatory notifications.”
FEATURED ANALYST
Aspire
The Aspire Leaderboard is an interactive, online tool that dynamically visualizes the CCM vendor landscape and highlights key areas where we lead the market.
#1 Leader for Vendor Hosted SaaS CCM
Aspire recognizes that our Cloud strategy is a strong differentiator among CCM vendors. We were the first in the industry to move toward SaaS and have embraced a cloud-native product strategy that keeps us ahead of our competitors.
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Notable Smart Communications differentiators:
ANALYST ACCOLADES
Cloud is a strong differentiator for Smart Communications. The company was one of the first in the industry to move toward SaaS and it has embraced a cloud-native, DevOps way of working since the mid-2010s.
– Aspire Leaderboard
ANALYST ACCOLADES
Smart Communications is an excellent fit for enterprises in the market for a modern and high-quality cloud-based CCM solution, especially for complex interactive use cases in addition to batch.
– Aspire Leaderboard
ANALYST ACCOLADES
Smart Communications should appear on your shortlist if you are looking for a multi-tenant SaaS CCM solution, are in a highly regulated industry, and efficiency is an important factor.
– Omdia
ANALYST ACCOLADES
Supports a cloud-first strategy with document templates that can be easily updated by non-IT staff to improve compliance and everchanging regulatory requirements.
– Forrester
ANALYST ACCOLADES
Market-leading SaaS-based composition for both interactive and batch.
– Gartner
ANALYST ACCOLADES
The Performance Leader for workflow and content automation.
– Aragon Research
Notable Smart Communications differentiators:
