Digitally transform processes like licensing, permitting and applications for social services by empowering citizen self-service through an omnichannel approach. Automate processes behind the scenes to save costs, time and internal effort. Then, respond instantly with engaging, personalized and compliant communications – delivered via the channels citizens prefer and automatically synched to your content archive.
DIGITAL TRANSFORMATION IN GOVERNMENT
Transform Citizen Experience and Reduce Costs through Digital-First, Interactive Conversations
Successful Digital
Transformation in Government
Just like in business, government agencies need to provide citizens with fast, easy, digital-first interactions that match the experiences they expect in the consumer world. Smart Communications allows for successful digital transformation in government by enabling you to engage constituents, suppliers, employees and other stakeholders at every touch point with real-time, contextual, two-way conversations.
Reimagine Core Government Processes
Unifying Citizen Experiences
Whether you’re a federal, state or regional agency, find out how you can connect data with your core systems of record, or even e-signature platforms to achieve new heights of digital transformation in government and efficiency while delivering an end-to-end digital experience.
Ready to Accelerate Digital Transformation in Government and Deliver More Personalized Conversations?
We’re here to guide you in realizing your vision – one that results in greater productivity and digital transformation in government.
What Can We Help You Achieve?
Faster, more personalized citizen service
Savings in time and money through more efficient processes
Improvements in data accuracy and compliance with regulatory requirements
"With SmartIQ™, we can easily access workflows, approve and make decisions related to our business processes.“
- Anne-Lill Holme
Information Management Lead, Sydney Trains
Resources to Kickstart Your Digital Transformation in Government
Explore these customer case studies to learn how our government customers utilize SmartCOMM and SmartIQ.
Create More Efficient Government Processes
Imagine if your citizens could simply apply for a business license or report a dangerous hazard from their phone, tablet or computer – and receive a response on demand? Smart Communications supports digital transformation in government by enabling government agencies to collect and collaborate on information digitally, and then deliver compliant communications in real time, for a frictionless journey.
Support green initiatives by eliminating paper, postage and labor costs
Reduce reliance on IT and speed up time to market, with drag-and-drop capabilities designed for business users
Support accessibility requirements, including Section 508 compliant PDFs and HTML messages
Experience the Conversation Cloud™
The only platform that delivers omnichannel conversations across the entire customer experience.
Explore the products that make up the Conversation Cloud
