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Marketplace / Duck Creek Policy

Duck Creek Policy

SmartCOMM accelerator for Duck Creek Policy to manage critical policy communications generated across multiple channels

  • Accelerators
  • Core System
  • Insurance
  • SmartCOMM™

Resources:

SmartCOMM Duck Creek Solution Brief SmartCOMM listing on Duck Creek Partner Portal Duck Creek Partner Page Smart Communications and Duck Creek Press Release

Prerequisites:

SmartCOMM

Duck Creek Policy v7 (on-premise) and v8 (cloud)

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SmartCOMM Duck Policy Claims Overview

Overview

Smart Communications’ software solutions help global insurers implement a digital-first strategy to optimize the customer’s end-to-end journey and provide SMARTER ways of engagement. The Duck Creek Suite includes low-code, best-in-class P&C SaaS solutions built for faster innovation. The SmartCOMM accelerator works with Duck Creek Policy to help insurance companies create, manage, and deliver personalized, interactive communications via policyholders’ preferred channels.

Designed for the business user, SmartCOMM for Duck Creek supports a digital-first customer experience strategy helping to simplify and standardize processes in a pure cloud offering – enabling Insurers to take advantage of agility, quick innovation, and elastic scalability.

Features

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Flexible Interactive Communications: Your underwriters use SmartCOMM directly from within their Duck Creek environment to create targeted and personalized communications for customers, using free text or pre-approved text, branding, and content
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Accurate Policy Generation: Provides for a single template design for Policy Generation in the creation of policy quotes, policy contracts, renewals, and all associated policy documents.  When a transaction is received from Duck Creek Policy, the personalized communication is generated using SmartCOMM quickly and efficiently
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Business-Controlled Template Design: Within a user-friendly interface, leverage SmartCOMM’s browser-based template authoring for easy access to shared content, style sets, layouts, and shared data.  Duck Creek customers typically eliminate hundreds of old templates because in SmartCOMM’s one template approach, each is built with a multi-channel, multi-brand, multi-jurisdictional and multi-language design, greatly simplifying template maintenance
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Simplified access for policy administrators to access approved policy communication templates directly from within Duck Creek Policy – improving efficiency and reducing effort
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Reach customers quickly through digital communications and cater to individual communications preferences with a range of available communication channel output options
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Reduce risk exposure through data-driven content automation – helping to maintain regulatory compliance and enforcing brand standards across all communications
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The accelerator supports the on-demand use case
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Accelerators for SmartCOMM require customers to download, configure and comprehensively test the accelerator code against their specific environment configurations. For additional assistance, please contact our Professional Services team
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Accelerators can be downloaded from the Duck Creek Content Exchange

Use Cases

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Quotes / Proposals, Policy Documents including ID cards and Policy dec pages, Agent Communications, Customer Service, Interactive Self-Service
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Lines of Business Supported: All Personal Lines, Commercial Lines, and Specialty Lines

About Duck Creek Technologies

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand.