The Right Solution
Learn how Smart Communication’s industry-leading
Benefits By The Numbers
According to the Forrester TEI study, the interviewed organization achieved:
Three-year risk-adjusted ROI of 139%
Saved $500,000 adding digital channels
Payback < 6 months
Saved over $380,000 moving to the cloud
50% reduction in template costs
“Before we went to SmartCOMM, consistent messages weren’t sent out to customers. Everybody had the ability to add a letter and everybody was using their own templates”.
Software Engineer, Insurance
The Benefits of SmartCOMM
In addition to the above benefits, download the full study to learn how the how the study uncovered a number of additional key results for the interviewed organization, including:
Migration of Communications to the Cloud – Through the implementation of a cloud-based solution, significant savings were realized from the elimination of on-premise infrastructure and support.
Faster Time To Market – Through decreased reliance on IT to maintain and edit templates, the average labor costs to implement changes was reduced by 50%.
Consistent Enterprise Customer Communication Standard – By establishing a defined communication standard approach, rogue and ad-hoc communications were eliminated.
Shift from Paper to Digital Communications – Traditionally paper-based communications were replaced with digital communications, increasing customer self-service and decreasing postage and packaging costs.
Template Reduction – See how the interviewed organization was able to reduce the number of letter templates maintained from roughly 1,700 communications to 300.
Explore Your Potential ROI
If you’re interested in exploring the potential ROI of the Smart Communications CCM platform for your organization, one of our experienced communication experts can help you. Simply fill out the form and we’ll be in touch.