How Insurers are Pivoting Digital CX Strategies in 2020 and Beyond

2020 has shown us that the world can change in an instant, and insurance carriers are amongst the first to feel the impact. We as an industry are experiencing business interruption like never before, and are required to react quickly and effectively to ever increasing customer demands and expectations.

In this webinar we will focus on how carriers are enhancing their digitization capabilities in order to improve customer experience. This means fast-tracking innovation plans, bringing in new partners and rolling out technology at speed and at scale so that customers can be reached, served and satisfied in an increasingly digital-first world. Join us and discover:

  • How carriers can work quickly in response to all of the pressures that 2020 has brought to the table- rearranging priorities, resources and technology partners so that innovation happens now- not over months and months
  • Discover which digital strategies, including automation, AI and new digital interfaces can dramatically enhance customer experiences and simultaneously revolutionize back-end procedures
  • Uncover the operational efficiency gains and customer wins as a result of pivoting in such a fashion- never go back, and change your business for the better, for 2020 and beyond


  • Alex Burgess, VP Customer Experience, Liberty Mutual
  • Lori Pon, Director Claims Transformation, The Auto Club Group
  • Bryan Falchuk, Founder & Managing Partner, Insurance Evolution Partners
  • Neal Keene, Field CTO, Smart Communications