NLC Selects Smart Communications Bringing Number of Insurers Leveraging Smart Communications & Guidewire Beyond 40
NLC’s choice of Smart Communications driven by desire to deliver personalized, multi-channel customer communications
Norwich, CT and Boston, MA, November 1, 2015 – Smart Communications, the global leader in enterprise solutions for customer communications, today announced that New London County Mutual Insurance Company (NLC), a New England Property/Casualty insurer, has selected Smart Communications to create, manage and deliver all outbound policyholder correspondence. Smart Communications is the industry-leading SaaS customer communications solution that provides business users ultimate control over creating and managing personalized multi-channel customer communications.
NLC will transform its core operational systems – underwriting, policy administration, billing, and claims management – using an integrated solution from Smart Communications partner Guidewire Software, a provider of software products to Property/Casualty insurers. Smart Communications provides out-of-the box integration with Guidewire InsuranceSuite™ to create all outbound customer communications from NLC’s operational systems. Guidewire and Smart Communications have over 40 shared customers worldwide within the insurance industry.
“Smart Communications’s seamless integration with InsuranceSuite and continued demonstrated success in the market convinced us that we could implement both InsuranceSuite and Smart Communications and quickly realize demonstrated business benefits while engaging our customers across multiple channels” said James Parylak, vice president and chief information officer, NLC.
George Wright, General Manager of Smart Communications, added, “We’re excited to be part of NLC’s core transformation, providing Smart Communications to enhance operational efficiency and productivity for customer communications. With over 40 shared Smart Communications – Guidewire customers, we look forward to working with both NLC and Guidewire to deliver another successful deployment of our integrated platforms.”
About Smart Communications
Businesses around the world engage with their customers and each other everyday. As communications and interactions with customers and partners become more complex, businesses now recognise that communications increasingly take place in an interactive and real-time context and are critical to success. The Smart Communications suite of solutions help businesses to move beyond traditional enterprise communications using the most modern architecture and cloud capabilities.
Today, hundreds of brands globally from a diverse range of demanding industry segments including banking, insurance, government, retail and telecoms are using Smart Communications to deliver the new generation of customer and business communications.
A division of Thunderhead, Smart Communications is headquartered in London and serves its customers from offices located in North America, Europe and Asia Pacific.