The Total Economic Impact™ of Smart Communications

A July 2019 commissioned study conducted by Forrester Consulting on behalf of Smart Communications.

Moving to a cloud-based and digital-first CCM solution can not only empower a more rewarding customer experience, but also have material financial benefits, including a three-year risk-adjusted ROI of 139% and payback in less than six months.

In this commissioned total economic impact study (TEI), Forrester Consulting examines the SmartCOMM platform—costs to deploy, benefits, risks associated and return on investment. Forrester interviewed one customer with several years of experience using SmartCOMM – to give you a comprehensive framework for evaluating the advantages it offers to your organization.

• Quantified financial benefits for users
• Costs associated with the system
• The total economic impact of the SmartCOMM platform