Pro Tips for Making Customer Conversations SMARTER in 2020 Confirmation
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To be successful in 2020, companies must become more digital-focused, while keeping the customer at the center of their digital transformation efforts. They must go beyond simply distributing regulatory and compliance notifications and instead engage in interactive, two-way conversations. They must make customer conversations SMARTER. By doing so, they will deepen customer relationships, build trust and ultimately deliver exceptional customer experiences.
Do you have the right strategies in place to ensure you are well positioned to achieve this goal? And can you do so as efficiently as possible?
In this webinar, we will provide you with actionable advice designed to help guide you along the path to more digital-focused and customer-centric conversations.
Specifically, we will cover the following topics:
• Take an Outside-In Perspective
• Personalize Communications
• Make Forms Transformation a Strategic Imperative
• Optimize Omnichannel Touchpoints
• Embrace Artificial Intelligence to Increase Efficiency
February 25, 2020
10:00AM EDT / 3:00PM GMT