Smart Communications Partner Update – Autumn/Fall 2019

As a valued Smart Communications partner, we want to ensure that we’re providing you with updates about Smart Communications enhancements and how we can help make you more successful. With that in mind, this webinar is designed specifically for our partners, and will provide you an opportunity to engage with our partner and product teams and will cover the following topics:

  • Intros and key company announcements
  • Overview of Intelledox, Smart Communications’ recent acquisition
  • SmartCOMM for Pega adaptor overview
  • Introductory preview to SC21, Smart Communications‘ upcoming software release
  • Migration Studio update
  • Highlights of other key areas of the Smart Communication business


Neal Keene
EVP of Strategy and Partner Alliances, Intelledox

Neal is the Executive Vice President of Strategy and Partner Alliances at Intelledox, a provider of digital transaction management software committed to helping organizations re-imagine and transform their customer experience. Neal has more than 25 years of experience helping businesses – especially those in insurance and financial services – to modernize their customer communication and business process tools to take advantage of digital innovation. Having worked with a range of clients, from small businesses to large enterprises, Neal has deep experience in strategic product planning, business development, industry solutions and analyst relations.

Geoff Niven
Vice President Product Management and Co-Founder, Smart Communications

Geoff is Vice President Product Management and one of the co-founders of Smart Communications. Bringing 15 years of experience from one the industries most recognizable customer communications management software, Thunderhead.  As leader of Smart Communications product team, Geoff leads a world-class team identifying and developing the next features enabling clients to transform their communications.

Chuck Fazio
Vice President, Global Alliances and Channels, Smart Communications

Chuck provides the strategic direction and leadership for Smart Communications global channel partners, with a particular focus on engaging partners that can continue to accelerate adoption of the Smart Communications suite of solutions.
Chuck brings over 20 years of global management and alliance leadership experience. Prior to joining Smart Communications, he served as head of HP Inc.’s (acquired by OpenText) worldwide alliances and channels for the “Marketing Optimization” line of business. Previously, Chuck was Vice President of Worldwide Alliances at Pitney Bowes Software. He also has held various leadership roles at Ping Identity and Epiphany.

Randy Putnam
Director of Strategic Partnerships, Smart Communications

Randy is Director of Strategic Partnerships at Smart Communications.  Randy has over 20 years of experience directly enhancing customer solutions and automating processes for the most strategic accounts.  Randy’s passion has been aimed at supporting technology partners for over a decade, including at Hewlett Packard and OpenText.  Randy fostered the relationship between Smart Communications and Pega, leading to the development to the SmartComm for Pega adapter, which we will feature during this session.