Migrate Your Legacy CCM to a Modern Cloud-based Platform Confirmation
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April 21, 2020
11:00 AM EDT/ 4:00PM BST
Many firms are planning to move their legacy CCM operations to a modern cloud-based platform in order to reduce the cost of CCM operations and to improve the flexibility and quality of CCM services. But such migration can be daunting. In this session, Doculabs will walk you through how to plan and execute a successful migration. The session will address:
- How to develop a strategy and rigorous business case for legacy CCM migration
- How to evaluate your solution and technology options
- How to plan your migration and develop your migration roadmap
- Migration best practices and your next steps
The recommendations are based on Doculabs’ 25 years’ experience in evaluating and advising the CCM operations of the largest firms in financial services, insurance, and utilities.
Smart Communications will also provide an overview of Migration Studio – a suite of tools and resources designed to assist customers with the migration of customer communication output to SmartCOMM templates.