Forms Transformation: Fight Friction & Deliver on Digital Faster

Now more than ever, in this digital-only environment, you need to make it easier and faster for your customers and agents to get a quote, enroll, update a policy or file a claim. Internally, you need to eliminate time-consuming and paper-based forms processes that require manual work in an office.

Join us to hear from Novarica how insurers are accelerating the move to digital by transforming static fillable PDFs and even hard-coded HTML forms into seamless two-way digital and mobile-friendly guided interactions.

Learn how to:

  • Leverage data to power a two-way, personalized customer conversation
  • Empower your business to update forms rapidly and reduce IT demand
  • Deliver the same seamless digital interaction across any device 24/7

As you find new ways to interact without physically meeting, frictionless digital interactions will become the new normal. Join us and get inspired.


Tom Benton
Vice President, Novarica

Tom Benton is a Vice President of Research and Consulting at Novarica. His expertise is in IT strategy, emerging technologies, customer engagement, core systems implementation and project management, primarily for life and annuities. Prior to joining Novarica, Tom served as VP of Technology and Systems at Navy Mutual, where he led a multi-year strategy to transform the core systems.

Neal Keene
Field CTO, Smart Communications/Intelledox

Neal is the field CTO at Smart Communications, focused on helping organizations reimagine and transform their customer experience. Neal has more than 25 years of experience helping businesses – especially those in insurance and financial services – to modernize their customer communication and business process tools to take advantage of digital innovation. Having worked with a range of clients, from small businesses to large enterprises, Neal has deep experience in strategic product planning, business development, industry solutions and analyst relations.