Empowering Agents to Deliver Great Customer Experience in the Current Climate

Adjusting to the new reality is crucial to futureproofing success. But what does this new reality really look like? How can carriers adapt to serve both customer and business needs while ensuring regulatory compliance? Join four industry experts as they explore the role of digital technology, automation and agility in helping carriers to successfully adjust, and ultimately empower their agents, brokers and customers through their communications.


  • David Edgerton, VP Personal Lines Technology, Erie Insurance
  • Kasey Ketcham, AVP, Commercial Product & Underwriting Enablement, Nationwide
  • Amir Farid, COO & Chief Business Transformation Officer, Westfield Insurance
  • Neal Keene, Field CTO, Smart Communications