2019 CCM Predictions: The Year of the Customer, Cloud, and Conversations

The customer will be king in 2019. But what specifically does this mean for enterprises trying to ensure their customer communications management programs are aligned? In this webinar, you will learn about what industry experts believe will be the biggest areas of focus in the coming year for companies who are trying to deliver remarkable customer experiences and communicate more effectively.

Specifically, we cover the following topics:

  • Why now is the time for cloud adoption
  • The benefits of upgrading legacy systems for the next generation
  • What Millennials can teach us about customer experience
  • How becoming more digital makes you more human
  • How effective customer communications results in a competitive advantage

Harry Merkin
VP of Marketing for HealthEdge

Harry has worked with both payers and providers through many dynamic changes in healthcare for a number of years. He is currently responsible for Marketing at HealthEdge, including product marketing, demand generation and thought leadership. He previously had similar responsibilities at Evariant and NaviNet and has collaborated with many transformative entities across the healthcare landscape.

Hitesh Bhindi
Director of Professional Services, Smart Communications

Hitesh Bhindi is Director of Professional Services for Smart Communications. He is focused on helping organizations migrate to SaaS solutions and improve their customer communications.  Prior to joining Smart Communications he served in a similar roles at Ricoh and IBM.