How This P&C Insurer Transformed its Claims Process

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We work with a property and casualty insurance company that struggled with many common challenges faced by insurers striving to deliver a great customer experience. Their customer communications were impersonal, error-prone, and often delayed. As Salesforce users, they had already invested in great customer management technology, but weren’t able to leverage the data and functionality in an efficient way for customer communications…until they met Smart Communications™.

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Communication delays fought the law,
and the law won

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