Webinar: Actionable Advice for Having More Meaningful Customer Conversations

11:00am EDT1 hour
Today, customers are in control more than ever before. They insist that companies communicate with them in a way that makes them feel like an individual. It is critical to learn as much as you can about your customers' preferences and channels of choice and then turn that data into actionable insights and more meaningful conversations.

Join us for a free webinar to learn tips to make your customer conversations more meaningful, including:

- Enable two-way intelligent, real-time communications
- Commit to delivering communications via preferred channels
- Adopt cloud implementations, allowing for more personalized and timely communications
- Improve internal efficiency
- And more

Brad Lontz, CIO for Nautilus Insurance Group (a Smart Communications customer)
Brad is the CIO and SVP of IT for Nautilus Insurance Group, part of the W. R. Berkley Corporation. As part of the senior leadership team, Brad drives digital transformation across Nautilus - replacing all core systems during his tenure. Brad has more than 20 years of experience in information technology across Financial Services, Software Development, Manufacturing and Distribution industries. He has worked with executive teams leading digital transformation and instituted Agile and DevOps cultures in IT organizations. Brad has experience in Program Management working with large, global development teams as well as leading merger and acquisition teams.

Bob Dunfee, VP of Product Marketing, Smart Communications
Bob is VP Product Marketing at Smart Communications, the only independent company focused 100% on customer conversations for the enterprise. He is a thought leader and veteran of leading SaaS solutions for complex digital customer communications management, customer experience, service and support, social marketing and data warehousing. Bob has more than 25 years of technology, sales and marketing experience in the financial services, retail banking, insurance, healthcare, telecommunications and technology sectors.