Like nearly every other industry, commercial lending is experiencing digital disruption in ways that are fundamentally transforming the way banks onboard and service business clients.
Corporate clients, from the largest enterprises to small mom-and-pop businesses, demand easy, fast and digital-first interactions with their banks. Competition from fintechs and embedded finance players is pressuring traditional banks to truly reimagine the customer experience in business lending.
To keep up, financial institutions must continue to differentiate themselves with a superior CX. That means delivering a frictionless experience throughout the origination, decision and loan closing processes—something financial institutions can only achieve by digitizing paper-heavy, manual tasks and enabling SMARTER conversations.
Check out this new white paper for even more on how digitization improves the end-to-end commercial lending customer experience.